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Brown Cafe UPS Forum
UPS Discussions
Numbers -VS- Customers
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<blockquote data-quote="dannyboy" data-source="post: 821087" data-attributes="member: 484"><p>Rod, </p><p> </p><p>there were a lot of customers that depended on me for morning deliveries</p><p> </p><p>They would process the deliveries, and make needed repairs, builds, or what ever was needed. Many times, only a change of label.</p><p> </p><p>I would then pick up those same packages later that day. </p><p> </p><p>Customer tickled pink as we were a valuable part of their business.</p><p> </p><p>Now, they get delivered and picked up at the same time, or picked up at 3 and delivered at 4. Thanks to relooping of the areas. Within months, we lost the majority. Fedex came right in behind our drivers offering better service, and they got the business.</p><p> </p><p>But hell no, we would rather spend thousands on getting new customers than the few cents extra to keep our customers contented.</p><p> </p><p>But they are determined to reinvent the wheel........</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 821087, member: 484"] Rod, there were a lot of customers that depended on me for morning deliveries They would process the deliveries, and make needed repairs, builds, or what ever was needed. Many times, only a change of label. I would then pick up those same packages later that day. Customer tickled pink as we were a valuable part of their business. Now, they get delivered and picked up at the same time, or picked up at 3 and delivered at 4. Thanks to relooping of the areas. Within months, we lost the majority. Fedex came right in behind our drivers offering better service, and they got the business. But hell no, we would rather spend thousands on getting new customers than the few cents extra to keep our customers contented. But they are determined to reinvent the wheel........ d [/QUOTE]
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