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Brown Cafe UPS Forum
UPS Discussions
Numbers -VS- Customers
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<blockquote data-quote="The Milkman" data-source="post: 821139" data-attributes="member: 22760"><p>I agree on the large shipper but I had a rural rte for many yrs and the housewife or small business that operates out of their garage comes to depend on our service more so than price. I don't think people like Mrs Johnson from Johnson & Johnson who I delivered to worried about price and her neighbors also did not care. </p><p> </p><p>The small business owner who loved the flexability I gave them as a driver who could before all the GPS stuff came about gave them a fairly good idea about my schedule that I tried to change to accomadate their needs .</p><p> </p><p>They loved the Service, They loved that they could in most instances turn their shipment around in a timely fashion knowing I would swing by later in the day.</p><p> </p><p>If service gets bad enough for large shippers as you well know they will, no matter how much the discount and all the empty promises about pick-up times etc. etc. They will go elsewhere as THEIR customers become unhappy with not getting their pkgs on time or in good shape.<img src="/community/styles/default/xenforo/smilies/FeltTip/peaceful.png" class="smilie" loading="lazy" alt=":peaceful:" title="Peaceful :peaceful:" data-shortname=":peaceful:" /></p></blockquote><p></p>
[QUOTE="The Milkman, post: 821139, member: 22760"] I agree on the large shipper but I had a rural rte for many yrs and the housewife or small business that operates out of their garage comes to depend on our service more so than price. I don't think people like Mrs Johnson from Johnson & Johnson who I delivered to worried about price and her neighbors also did not care. The small business owner who loved the flexability I gave them as a driver who could before all the GPS stuff came about gave them a fairly good idea about my schedule that I tried to change to accomadate their needs . They loved the Service, They loved that they could in most instances turn their shipment around in a timely fashion knowing I would swing by later in the day. If service gets bad enough for large shippers as you well know they will, no matter how much the discount and all the empty promises about pick-up times etc. etc. They will go elsewhere as THEIR customers become unhappy with not getting their pkgs on time or in good shape.:peaceful: [/QUOTE]
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