Oh no, Fedex didn't do that

Discussion in 'FedEx Discussions' started by RTURNSONLY, Dec 11, 2012.

  1. RTURNSONLY

    RTURNSONLY Member

    Another Pandora box for Fedex???
     
  2. El Morado Diablo

    El Morado Diablo Active Member

    I believe this lawsuit was the reason why couriers were given a handout last year explaining which types of stops constituted business and residential deliveries. We were told if you're going to make a mistake selecting "Business" or "Residential" for a stop it was better to select "Business" so the residential fee wasn't charged.
     
  3. MrFedEx

    MrFedEx Engorged Member

    They knew exactly what they were doing, and there's an email trail that proves it. As usual, the attempt is made to blame the courier for something that is basically institutionalized fraud. Fred could make more money by ripping-off customers, so he did it, hoping nobody would catch-on. The term used in the article (intentional decision) seems quite appropriate.

    Just another example of how dishonest FedEx really is, but always remember, "We deny all wrongdoing, and will vigorously defend ourselves in court". I'll bet the document shredders have been working OT for a long time now, but it's kind of hard to shred an email.
     
  4. RTURNSONLY

    RTURNSONLY Member

    Yes, your completely right. We received the memo too and mngmt made us sign off on receipt. Like many times lately, only a lawsuit get things corrected @ Fedex.
     
  5. MrFedEx

    MrFedEx Engorged Member

    This is pre-meditated fraud. We all know that it's possible to check the wrong box, but FedEx is running a scam here, plain and simple. Even when it was pointed-out to them, they continued to do it.
     
  6. bbsam

    bbsam Moderator Staff Member

    Lol. I guess Express has to do some pretty low down things just to be somewhat profitable. Wonder what UPS will stoop to.
     
  7. Schlepper

    Schlepper New Member

  8. worldwide

    worldwide Active Member

    UPS does the right thing. If a customer processes the package as a residential destination but it is, in fact, delivered to a commercial destination, the residential surcharge is automatically credited to the customer on the next weeks bill. FedEx does not do this despite knowing they are delivering to a commercial destination.
     
  9. MrFedEx

    MrFedEx Engorged Member

    Note the properly oriented DG box on the cart. The media doesn't know the difference between Ground and Express, and as far as they know we're all "independent contractors". A lot of reporters don't have their facts straight. especially on the Right.
     
  10. CJinx

    CJinx Well-Known Member

    The slipup by the media is relatively minor compared to the fact that this idiot can't understand orientation labels
     
  11. packageguy

    packageguy Well-Known Member

    I guess Fred did not know anything.....lol
     
  12. Mr. 7

    Mr. 7 The monkey on the left.

    That looks like Botox. I wouldn't be too concerned about it's orientation.

    And, as far as resi. dels. why do we charge *extra* for them? Your typical *commercial* del. takes more time b'c they're on the phone with a cust., they want you to take it to a specific place, they want to examine and speculate about who it should go to and blah blah blah. Whereas with a resi., drop it and run.
     
  13. RTURNSONLY

    RTURNSONLY Member

     
  14. Mr. 7

    Mr. 7 The monkey on the left.

    Yup.
    Let alone the additional charge for rural resi. and, I bet the fuel surcharge for any outlying zips is much higher for resis.
     
  15. packageguy

    packageguy Well-Known Member


    It's okay, Next week your stock will go up, it will all be forgotten.
    Fred will keep it out the media
     
  16. TUT

    TUT Well-Known Member

    Fedex just banned email company wide, no longer wants to be liable for employees.
     
  17. RTURNSONLY

    RTURNSONLY Member

    What? Are you sure about this TUT? At my station, when couriers go out on STD, everyone communicates with the Distric Office by way of emails. Its better than calling since it creates a paper trail. :wink2:
     
  18. TUT

    TUT Well-Known Member

    Nah, just sayin, I bet they are thinking of something though. In big boy corporate land it's becoming more of an issue and companies seem to favor calls (can't be recorded and used as evidence without consent) vs emails which as you say leave a paper trail and can be used against yourself. I still don't get why emails, video can be used in court but audio cannot, it's like some alternate bizarro old world law.
     
  19. 59 Dano

    59 Dano Well-Known Member

    More claims filed for allegedly lost/stolen packages and the greater likelihood of reattempts having to be made due to people not being home for ISR/DSR/ASR pkgs.