This is a 2 part post. Part 1: Last week I had an ODS P/U for a residential customer. Fortunately the p/u was on rte and didn't cost me much time but it did cost me a great deal of aggravation and caused a customer to be thoroughly off. I arrived at the customers, rang the bell, waited for said customer who finally came to the door. I asked him about the p/u and he went back into the house and came back out with the pkg. As soon as I saw the pkg I knew this wasn't going to go so well. The pkg had a Fedex ground label. I explained to the customer that this wasn't a pkg I could take and why. Of course the customer was . He ranted about how the CSR charged him 12$ for the p/u. I was standing there taking the brunt of his irate admonitions (and I didn't blame him one little bit) and there was not one damn thing I could do about it. What I did do was call the Fedex X driver to find out if she had the ground drivers number. She didn't. So I went on my way. (I would add here that this is not the first time that this has happened). Part 2: Today I get an ODS p/u for an 'AIR' pkg. This p/u was not on my rte but because it's an 'AIR' pkg it gets rte'd to me. The regular driver that should get this doesn't get to the area until to late to make the 'committed' air drop. I'm assuming that the ODS p/u was originally rte'd to the regular driver but instead of verifying what the service level was for the p/u he automatically refused it. In fact I know damn good and well that's exactly what he did. So now it falls to me to verify the service level. If it's an NDA then I have to get it. No option. But if it's not then there is no reason for the regular driver to not pick it up. I ODS the ctr and ask for a verification of the service level. I don't have a lot of time here waiting for a response because I'm going to be out of the area soon so I call my OR and repeat my request. I finally get a response back that this p/u is a 2D. I send back, not mine - send to regular driver. (I will mention that this p/u is way out of my way). Now, and I am serious about this, I would like someone/anyone who knows someone/anyone in ATL to forward this: P-man? Hoke? Anyone who know's who might be able to deal with this. No joking. I am serious, if someone wants to give me an email addy I will copy this and forward it to them. Part 1 - Do our CSR's even ask customers for tracking numbers when a customer calls in for a p/u? Do our CSR's not know what our tracking numbers are? Do they not know the difference betwen ours and FEDEXes? Does anyone in ATL realize how much time is wasted because our CSR's do this? What are you people thinking? Part 2 - We drivers have to deal with this every day and I have a simple solution. I bet if this was turned over to some think tank brainiac, they would say, "Well, of course!". I am far from being a Mensa member and it makes sense to me. Maybe that's why ATL hasn't come to the same conclusion, it makes to much sense. The ODS p/u's will clarify either, GND or AIR. Instead of clarifying AIR why can't the CSR's enter 1DA, 2DA, 3DS (3 day select), or INT (international)? This is such an extremely simple solution and would solve so many problems that we drivers face all the time. AIR (3 letters) 1DA (3 letters) 2DA (3 letters) 3DS (3 letters) INT (3 letters) Hello Atlanta, do you hear me? Have the CSR's ask what the tracking number is. If it's not a 1Z # then it isn't ours. If it is an air p/u then enter the appropriate service level instead of AIR. Your efforts to make my day run a little smoother would be greatly appreciated.