Double Parking Nightmare
February 2009 -
I'm not sure how they do it in other markets, but at my station we double-park like its our job.
You know you always get the 'FedEX WHAT THE friend!" and the "friend YOU!" and "DO YOU KNOW HOW LONG I'VE BEEN WAITING FOR YOU!?"s but one night I got one lady who lost it all when I double parked her for 7 minutes.
I do this stop every day and every day the commercial zone is full of non commercial vehicles so I double park. Same as everyday I throw the flashers on and I run into this building, go to the 9th floor, PUP their docs as fast as possible and get out of there.
Well this day was kinda heavy so I had two doc sort bags full of docs coming down. I knew something bad was coming when I could an angry horn from the elevator.
I walk out of the building and this woman rushes me and yells into her cellphone 'yeah- your bitch decided to show up'. Then says "I'm calling your boss you little ****, how dare you double-park me" to which I say "I'm terribly sorry, thank you for your patience" (my generic response which usually smooths things over). So I open up my truck and throw the docs and apparently I wasn't moving fast enough cause the lady lays on her horn then gets out of her car and yells "MOVVVVE!" then yells into the phone to a poor CSA "He's not doing his job! His job is customer service and I'm a customer I WANT HIM FIRED".
At this point I'm trying not to lose my ****, so I walk to my truck and as I'm getting in she yells at me "WHATS YOUR NAME YOU LITTLE PRICK". I get out and calmly walk up to her and show her my ID and point to my employee # and tell her my route number. She says I'm a liar then yells my info into the phone and tells the CSA she wants to talk to my manager because I still haven't moved.
At this point I say "I haven't moved because you asked me a question (with a lot of sarcasm) is there anything else I can help you with?" then get in my truck. I go to turn the key and I hear what sounds like someone hitting my truck with their fists and sure enough out of my right mirror I see her slamming her fists into the side of my truck.
I turn the truck back off slam the door open and say "LISTEN. I DONT WANT TO HURT YOU. TAKE YOUR HANDS OFF MY TRUCK AND GET IN YOUR CAR OR I'M CALLING THE COPS".
She starts yelling something back to which I yell much louder "I DONT CARE. GET IN YOUR CAR AND SHUT UP".
Took everything I had not to swear her up and down and come up with every insult to women I could.
The lady gets in her car and starts honking, satisfied that I won't run her over (accidentally) I get back in and drive away.
I get back to the station and I'm asked to go see my boss. I walk in and say "Yeah I need to tell you about something that happened on-road" and he kinda laughed and said "yeah I heard you got a good one tonight". Apparently she called FedEx 7 or 8 times after I'd pulled away and demanded to speak to my boss. Once she finally got him she demanded compensation. He asked what she wanted for the 10 minutes of her life and she said "she wanted me fired". He told her he couldn't do that and she said she'd have his job.
I told him what happened and he said "wow. she hit the truck with her fists!? she said you were antagonizing her but I'd of done the same. good job".
If I had to do it again I think I'd ask her calmly and politely if everything was ok in her life because really, I was in and out in 8 minutes and she dedicated more then 30 minutes calling FedEx to complain.
Apparently the complaint didn't go through because she knew all my information including my employee number - an 'indicator' that I did everything I could (Boss's words).