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One of the reasons we lose customers
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<blockquote data-quote="dannyboy" data-source="post: 324824" data-attributes="member: 484"><p>I do less</p><p> </p><p>First off, your appraisal of how long a plant will last in a box in our system is based on what? First hand knowledge? For your information, the first two boxes I unpacked the day they came in, I was the first in my area to have the plants for sale. The other two boxes were opened up yesterday, almost 10 days after delivery. And the plants were just fine, in just as good a shape as the ones opened up first.</p><p> </p><p>So your generalization on the life expectancy of plants is not based on real world knowledge.</p><p> </p><p>Secondly, when a customer has driven 120 miles to ship out a package, I would expect somewhat better attitude of trying to help the customer out, not "sorry, we cant take the packages" Or like you would suggest, "take them to the UPS store across town". Why would you ever send a customer that is at your counter somewhere else? Maybe you spend too much time fullfilling your computer name instead of trying to help a customer with packages to ship out. A customer that has problems created by some snot nosed know-it-all behind the counter only interested in making those problems?</p><p> </p><p>Your job is too accept packages from customers. If you have information they might find interesting about their shipment, by all means share. BUt to refuse to take the shipment off hand........</p><p> </p><p>All I can say is we sure help out the competition....</p><p> </p><p>d</p></blockquote><p></p>
[QUOTE="dannyboy, post: 324824, member: 484"] I do less First off, your appraisal of how long a plant will last in a box in our system is based on what? First hand knowledge? For your information, the first two boxes I unpacked the day they came in, I was the first in my area to have the plants for sale. The other two boxes were opened up yesterday, almost 10 days after delivery. And the plants were just fine, in just as good a shape as the ones opened up first. So your generalization on the life expectancy of plants is not based on real world knowledge. Secondly, when a customer has driven 120 miles to ship out a package, I would expect somewhat better attitude of trying to help the customer out, not "sorry, we cant take the packages" Or like you would suggest, "take them to the UPS store across town". Why would you ever send a customer that is at your counter somewhere else? Maybe you spend too much time fullfilling your computer name instead of trying to help a customer with packages to ship out. A customer that has problems created by some snot nosed know-it-all behind the counter only interested in making those problems? Your job is too accept packages from customers. If you have information they might find interesting about their shipment, by all means share. BUt to refuse to take the shipment off hand........ All I can say is we sure help out the competition.... d [/QUOTE]
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One of the reasons we lose customers
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