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One of the reasons we lose customers
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<blockquote data-quote="UPS Lifer" data-source="post: 327221" data-attributes="member: 9789"><p>Dannyboy,</p><p></p><p>You may not approve of the way some clerks do their job but they may be doing it correctly.</p><p></p><p>Since 911, we have instituted security procedures to outline what a clerk needs to look for and also trigger terms that should pop out to them in the description of the contents of the package. If the description is not clear, they need to identify it. Customer IDs need to match return addresses. If a customer looks or acts nervous or fidgety that is also a trigger to the clerk and additional security measures may need to be taken.</p><p></p><p>I used to have my wife go out and salt UPS counters with haz-mats or packages that had poor descriptions of articles inside to see if the clerks asked the right questions to make sure the package was OK to ship through our system. I would usually be close by out of sight to correct the situation on the spot if necessary. </p><p></p><p>It is a clerk's job to make sure they do not allow anything in the system that should not go. Hope this resolves the conflict. </p><p></p><p>By the way - the UPS Customer Center (counter) associates need to take a test every year to refresh these procedures. The procedures are in writing and can be found on the Haz-Mat website under the CC portion. Call the Haz-Mat Support Center and they can guide you through the website if you want to check it out.</p></blockquote><p></p>
[QUOTE="UPS Lifer, post: 327221, member: 9789"] Dannyboy, You may not approve of the way some clerks do their job but they may be doing it correctly. Since 911, we have instituted security procedures to outline what a clerk needs to look for and also trigger terms that should pop out to them in the description of the contents of the package. If the description is not clear, they need to identify it. Customer IDs need to match return addresses. If a customer looks or acts nervous or fidgety that is also a trigger to the clerk and additional security measures may need to be taken. I used to have my wife go out and salt UPS counters with haz-mats or packages that had poor descriptions of articles inside to see if the clerks asked the right questions to make sure the package was OK to ship through our system. I would usually be close by out of sight to correct the situation on the spot if necessary. It is a clerk's job to make sure they do not allow anything in the system that should not go. Hope this resolves the conflict. By the way - the UPS Customer Center (counter) associates need to take a test every year to refresh these procedures. The procedures are in writing and can be found on the Haz-Mat website under the CC portion. Call the Haz-Mat Support Center and they can guide you through the website if you want to check it out. [/QUOTE]
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One of the reasons we lose customers
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