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Brown Cafe UPS Forum
UPS Discussions
One of the reasons we lose customers
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<blockquote data-quote="IDoLessWorkThanMost" data-source="post: 329296" data-attributes="member: 12912"><p>At our counter, it is made plain and clear that live animals, live plants, firearms, tobacco items, hazardous mat-ORMs etc have restrictions that may prohibit them from entering the UPS system at the counter. Even glass items, vases, crystal, etc cannot be shipped at <em>our</em> counter. These are regulations handed down stragiht from the higher ups. I personally follow them every day and don't make exceptions for anyone.</p><p></p><p>It's cut and dry, IMO. It is not a good thing that the customer described in the thread bearers topic was declined service, but if that is the protocal then it must be abided. </p><p></p><p>Yes we have customers whom complain from time to time about it. There's nothing we can do, though.</p></blockquote><p></p>
[QUOTE="IDoLessWorkThanMost, post: 329296, member: 12912"] At our counter, it is made plain and clear that live animals, live plants, firearms, tobacco items, hazardous mat-ORMs etc have restrictions that may prohibit them from entering the UPS system at the counter. Even glass items, vases, crystal, etc cannot be shipped at [I]our[/I] counter. These are regulations handed down stragiht from the higher ups. I personally follow them every day and don't make exceptions for anyone. It's cut and dry, IMO. It is not a good thing that the customer described in the thread bearers topic was declined service, but if that is the protocal then it must be abided. Yes we have customers whom complain from time to time about it. There's nothing we can do, though. [/QUOTE]
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One of the reasons we lose customers
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