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Brown Cafe UPS Forum
UPS Partners
Operations Excellence, what is this all about?
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<blockquote data-quote="pretzel_man" data-source="post: 892274" data-attributes="member: 927"><p>You mentioned two distinct things here.</p><p></p><p>First, if a division manager directed people to manipulate numbers to look good on a report, that is wrong. That person should be caught and terminated. </p><p></p><p>What you mention for Ops Excellence is nothing new. It used to be called team MBC. Then it was called QIP. Its different names for a good process. Find out where you stand. Determine root cause. Come up with an action plan to improve. Report on progress.</p><p></p><p>Its not a fun process. I've been through it many times.</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 892274, member: 927"] You mentioned two distinct things here. First, if a division manager directed people to manipulate numbers to look good on a report, that is wrong. That person should be caught and terminated. What you mention for Ops Excellence is nothing new. It used to be called team MBC. Then it was called QIP. Its different names for a good process. Find out where you stand. Determine root cause. Come up with an action plan to improve. Report on progress. Its not a fun process. I've been through it many times. [/QUOTE]
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