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Operations Excellence, what is this all about?
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<blockquote data-quote="pretzel_man" data-source="post: 893838" data-attributes="member: 927"><p>Menotyou,</p><p></p><p>I understand your logic in proposing that supervisors working is manipulating numbers. The thought process flows and makes sense.</p><p></p><p>But.... I veiw numbers manipulation into different categories.... Keep in mind that what I write is just my opinion.</p><p></p><p>First and most clear is willful and wanton lying. Editing a lunch period. Saying a missed package actually had a delivery attempt. Hiding missed packages. Not recording packages left in the building. I'm sure you can list more than I.</p><p></p><p>The second category is similar but much more fuzzy. Calling an operational problem an "emergency" Saying to code or not code hours to the preload, vs. AM time? Appropriately coding hours to different operations vs. cleanup vs. training, etc.</p><p></p><p>I view this second category as different than the first. Often for these there is not a single rule on how to report. Often its just moving cost from one pocket to another. Yes, sometimes (maybe often) it helps a report look better but for this category there are checks and balances in place. These items (different than the first) don't really hide problems, they just move the problem to another place...</p><p></p><p>The third category is where supervisor working fits. Its not done to manipulate numbers, but as you pointed out numbers are impacted. When a supervisor works, PPH will be impacted, but the cost is still there. Cost reports are still accurate for the operation....</p><p></p><p>I would think the bigger issue is the contract issue rather than manipulating numbers.</p><p></p><p>I could argue forever that it doesn't manipulate numbers. My argument may be strong like yours.... However, I can never argue that its right.</p></blockquote><p></p>
[QUOTE="pretzel_man, post: 893838, member: 927"] Menotyou, I understand your logic in proposing that supervisors working is manipulating numbers. The thought process flows and makes sense. But.... I veiw numbers manipulation into different categories.... Keep in mind that what I write is just my opinion. First and most clear is willful and wanton lying. Editing a lunch period. Saying a missed package actually had a delivery attempt. Hiding missed packages. Not recording packages left in the building. I'm sure you can list more than I. The second category is similar but much more fuzzy. Calling an operational problem an "emergency" Saying to code or not code hours to the preload, vs. AM time? Appropriately coding hours to different operations vs. cleanup vs. training, etc. I view this second category as different than the first. Often for these there is not a single rule on how to report. Often its just moving cost from one pocket to another. Yes, sometimes (maybe often) it helps a report look better but for this category there are checks and balances in place. These items (different than the first) don't really hide problems, they just move the problem to another place... The third category is where supervisor working fits. Its not done to manipulate numbers, but as you pointed out numbers are impacted. When a supervisor works, PPH will be impacted, but the cost is still there. Cost reports are still accurate for the operation.... I would think the bigger issue is the contract issue rather than manipulating numbers. I could argue forever that it doesn't manipulate numbers. My argument may be strong like yours.... However, I can never argue that its right. [/QUOTE]
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