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Operations Excellence, what is this all about?
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<blockquote data-quote="UPS Lifer" data-source="post: 894178" data-attributes="member: 9789"><p>Absolutely, a supervisor working EVERY DAY is a manipulation of the numbers. I would give poor marks to a manager who allows that to happen. No excuses!</p><p>However, you are reading to much into a division manager's public reaction into a video. Again, I give poor marks to any management person who disciplines folks out in view of others to see. It may be necessary during a confrontation that cannot be put into a controlled situation but that should be exception not the rule. That being said, a division manager should confront the manager of the supervisors in private and create an action plan to eliminate supervisors working. I had an issue of supervisors working behind my back. It was condoned by prior management and old habits die hard. </p><p>I had 35 supervisors working for me. I had meetings devoted to the subject explaining why I disapproved, why it was wrong and how it reflected on a supervisors ability to manage and supervise their people. I observed how supervisors came to work and what they looked like at the end of their shift. I closely monitored the chatter on the radio and went to the hot spots to observe and coach. There were numerous coaching and counseling sessions one on one. Disciplinary action did result. I also enlisted the aid of shop stewards. I had 0 when I started and it took me a year to get the first in place and got up to 3 back-ups. </p><p></p><p>As a non-management person, none of this would be transparent to you. If you saw a supervisor working, you might think that higher-ups condoned it.</p></blockquote><p></p>
[QUOTE="UPS Lifer, post: 894178, member: 9789"] Absolutely, a supervisor working EVERY DAY is a manipulation of the numbers. I would give poor marks to a manager who allows that to happen. No excuses! However, you are reading to much into a division manager's public reaction into a video. Again, I give poor marks to any management person who disciplines folks out in view of others to see. It may be necessary during a confrontation that cannot be put into a controlled situation but that should be exception not the rule. That being said, a division manager should confront the manager of the supervisors in private and create an action plan to eliminate supervisors working. I had an issue of supervisors working behind my back. It was condoned by prior management and old habits die hard. I had 35 supervisors working for me. I had meetings devoted to the subject explaining why I disapproved, why it was wrong and how it reflected on a supervisors ability to manage and supervise their people. I observed how supervisors came to work and what they looked like at the end of their shift. I closely monitored the chatter on the radio and went to the hot spots to observe and coach. There were numerous coaching and counseling sessions one on one. Disciplinary action did result. I also enlisted the aid of shop stewards. I had 0 when I started and it took me a year to get the first in place and got up to 3 back-ups. As a non-management person, none of this would be transparent to you. If you saw a supervisor working, you might think that higher-ups condoned it. [/QUOTE]
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