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<blockquote data-quote="UPS Lifer" data-source="post: 324032" data-attributes="member: 9789"><p><strong>coldworld</strong> </p><p>First of all, it is a sad state of affairs when you think that a manager's job is to fire the drivers. Based on other posts I have seen, there are quite of few of you that really believe this. This is not a manager's job!!</p><p></p><p>2nd - I cannot comment on your perception of why you feel your management team does not take care of their customers. I would have to observe them in action (as you have).</p><p></p><p>BUT - The District Manager does set the tone. I have personally been out on calls with the district manager and watched him in action. One day a week the division managers & center managers have to go visit specific accounts. I made a commitment in my last job to visit our MHN Dangerous Goods accounts and develop a personal relationship. I brought the AE and the manager with me. I had influence with our region and corporate compliance department and helped to create the QIP for my position and made it mandatory for all to visit 2 customers a month. </p><p></p><p>This may not seem like much, but you use the 80-20 concept and develop a plan to help and support those customers - there is a lot of time and energy that goes into the visit among all the other duties. </p><p></p><p>Some of the calls are designed to develop new business or educate customers on our culture.</p></blockquote><p></p>
[QUOTE="UPS Lifer, post: 324032, member: 9789"] [B]coldworld[/B] First of all, it is a sad state of affairs when you think that a manager's job is to fire the drivers. Based on other posts I have seen, there are quite of few of you that really believe this. This is not a manager's job!! 2nd - I cannot comment on your perception of why you feel your management team does not take care of their customers. I would have to observe them in action (as you have). BUT - The District Manager does set the tone. I have personally been out on calls with the district manager and watched him in action. One day a week the division managers & center managers have to go visit specific accounts. I made a commitment in my last job to visit our MHN Dangerous Goods accounts and develop a personal relationship. I brought the AE and the manager with me. I had influence with our region and corporate compliance department and helped to create the QIP for my position and made it mandatory for all to visit 2 customers a month. This may not seem like much, but you use the 80-20 concept and develop a plan to help and support those customers - there is a lot of time and energy that goes into the visit among all the other duties. Some of the calls are designed to develop new business or educate customers on our culture. [/QUOTE]
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