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Overgoods - missing or duplicate labels
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<blockquote data-quote="MaxTrainer" data-source="post: 5087086" data-attributes="member: 96065"><p>Dear all,</p><p></p><p>If anyone is familiar with the Overgoods department, appreciate some input here. </p><p></p><p>Recently we had problems with 2 multiple-piece <strong>international</strong> shipments.</p><p></p><p><strong>Shipment 1:</strong></p><ul> <li data-xf-list-type="ul">This shipment consists of 10 cartons</li> <li data-xf-list-type="ul">All 9 cartons were successfully delivered but 1 carton went missing</li> <li data-xf-list-type="ul">There was no "origin scan" at all nor any other status</li> <li data-xf-list-type="ul">It was eventually returned to sender after about 3 weeks under a different tracking number</li> <li data-xf-list-type="ul">The parcel was sent from UPS Corporate Goods at Kansas City</li> </ul><p></p><p><strong>Shipment 2:</strong></p><ul> <li data-xf-list-type="ul">This shipment also consists of 10 cartons</li> <li data-xf-list-type="ul">1 carton went missing as well, there was no "origin scan" at all nor any other status</li> <li data-xf-list-type="ul">It suddenly appeared with a "delivered" status at the destination country</li> <li data-xf-list-type="ul">Apparently, identical labels were pasted on 2 different cartons</li> <li data-xf-list-type="ul">Carton A and B have the same tracking number pasted on them, and 1 tracking number wasn't used</li> </ul><p></p><p><strong>My question:</strong></p><p>If a carton has a label (that's already been used for another carton) on it such as in Shipment #1, is there a possibility that it goes to the Overgoods department?</p><p></p><p>And generally, what do you guys think of these 2 cases?</p></blockquote><p></p>
[QUOTE="MaxTrainer, post: 5087086, member: 96065"] Dear all, If anyone is familiar with the Overgoods department, appreciate some input here. Recently we had problems with 2 multiple-piece [B]international[/B] shipments. [B]Shipment 1:[/B] [LIST] [*]This shipment consists of 10 cartons [*]All 9 cartons were successfully delivered but 1 carton went missing [*]There was no "origin scan" at all nor any other status [*]It was eventually returned to sender after about 3 weeks under a different tracking number [*]The parcel was sent from UPS Corporate Goods at Kansas City [/LIST] [B]Shipment 2:[/B] [LIST] [*]This shipment also consists of 10 cartons [*]1 carton went missing as well, there was no "origin scan" at all nor any other status [*]It suddenly appeared with a "delivered" status at the destination country [*]Apparently, identical labels were pasted on 2 different cartons [*]Carton A and B have the same tracking number pasted on them, and 1 tracking number wasn't used [/LIST] [B]My question:[/B] If a carton has a label (that's already been used for another carton) on it such as in Shipment #1, is there a possibility that it goes to the Overgoods department? And generally, what do you guys think of these 2 cases? [/QUOTE]
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