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Overloaded with pickups, need advice
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<blockquote data-quote="&#039;Lord Brown&#039;s bidding&#039;" data-source="post: 966493" data-attributes="member: 32753"><p>I have a Lowe's on my route that also serves as a distribution center for Lowe's.com. I typically pickup 20-30 pieces from them, but have picked up a couple hundred. FedEx picks up most of their pieces.</p><p></p><p>In the beginning I would scan the pickup log. However, from time to time packages meant for FedEx would end up on my pallet, vice versa for FedEx. For this reason Lowe's asked us (UPS and FedEx) to scan each box. FedEx refused, while I just continued to scan the pickup log. Then I happened to end up at the FedEx Ground terminal where I picked up maybe 20 Lowe's packages meant for UPS that ended up with FedEx. This was during peak, so these were Christmas presents people would be tracking that UPS apparently "picked up" (because me scanning the pickup log said so), but were actually stored away at FedEx' facility because they would just wheel the pallets on the truck without checking each box, over the protests of Lowe's. At that point, I personally decided to scan each box, rather than the pickup log, so if a package went missing I'd know if I really picked it up. Interestingly, a second driver makes another pickup attempt in the afternoon, and he, too, scans each package.</p><p></p><p>Fast forward to a couple weeks ago. After months of FedEx refusing to scan the boxes, and with countless UPS as well as FedEx packages "disappearing", Lowe's decided to switch all of their shipping to UPS, easily a hundred pieces a day; only orders shipped to a PO box would continue to use FedEx. Lowe's corporate had told them to do this, although I also had a better rapport with the shipping dept. This arrangement lasted all of two days before FedEx changed their tune and sent a new driver to pick up the Lowe's account, one who now scans everything.</p><p></p><p>So, I can see why a driver might be directed to scan each individual piece: as a protection for that driver, as well as UPS' reputation.</p></blockquote><p></p>
[QUOTE="'Lord Brown's bidding', post: 966493, member: 32753"] I have a Lowe's on my route that also serves as a distribution center for Lowe's.com. I typically pickup 20-30 pieces from them, but have picked up a couple hundred. FedEx picks up most of their pieces. In the beginning I would scan the pickup log. However, from time to time packages meant for FedEx would end up on my pallet, vice versa for FedEx. For this reason Lowe's asked us (UPS and FedEx) to scan each box. FedEx refused, while I just continued to scan the pickup log. Then I happened to end up at the FedEx Ground terminal where I picked up maybe 20 Lowe's packages meant for UPS that ended up with FedEx. This was during peak, so these were Christmas presents people would be tracking that UPS apparently "picked up" (because me scanning the pickup log said so), but were actually stored away at FedEx' facility because they would just wheel the pallets on the truck without checking each box, over the protests of Lowe's. At that point, I personally decided to scan each box, rather than the pickup log, so if a package went missing I'd know if I really picked it up. Interestingly, a second driver makes another pickup attempt in the afternoon, and he, too, scans each package. Fast forward to a couple weeks ago. After months of FedEx refusing to scan the boxes, and with countless UPS as well as FedEx packages "disappearing", Lowe's decided to switch all of their shipping to UPS, easily a hundred pieces a day; only orders shipped to a PO box would continue to use FedEx. Lowe's corporate had told them to do this, although I also had a better rapport with the shipping dept. This arrangement lasted all of two days before FedEx changed their tune and sent a new driver to pick up the Lowe's account, one who now scans everything. So, I can see why a driver might be directed to scan each individual piece: as a protection for that driver, as well as UPS' reputation. [/QUOTE]
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