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<blockquote data-quote="browniehound" data-source="post: 582981" data-attributes="member: 4653"><p>It will cost and it will cost dearly. The once dependable UPS is no longer dependable anymore. I used to set my watch to the time UPS would roll through my neighborhood. Now its total chaos.</p><p> </p><p>The product hasn't changed. I believe our service is as good as ever. The problem is the perception from the public has changed and I think thats what really matters.</p><p> </p><p>I was once told that a percieved missed pick-up was just as bad as a missed pick-up. </p><p> </p><p>Well, you are confusing the hell out of our customers with these non-sense route changes. Eventually they are going to stop using us. Again, its perception. It worked fine enough before. Why screw with it???</p></blockquote><p></p>
[QUOTE="browniehound, post: 582981, member: 4653"] It will cost and it will cost dearly. The once dependable UPS is no longer dependable anymore. I used to set my watch to the time UPS would roll through my neighborhood. Now its total chaos. The product hasn't changed. I believe our service is as good as ever. The problem is the perception from the public has changed and I think thats what really matters. I was once told that a percieved missed pick-up was just as bad as a missed pick-up. Well, you are confusing the hell out of our customers with these non-sense route changes. Eventually they are going to stop using us. Again, its perception. It worked fine enough before. Why screw with it??? [/QUOTE]
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