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Package sent to "overgoods" after failed delivery attempts???
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<blockquote data-quote="Harry Lime" data-source="post: 4072945" data-attributes="member: 77077"><p>The number that I've mainly been calling is 1-800-463-3339. Most of the operators there don't know what they're talking about, since some of them were under the impression that the package had been "sent back to the shipper" (i.e. me -- which, of course, it was never sent back to me), while others found out that it had been returned to somebody other than me who signed for it. Only after I asked to speak to a manager did I determine that the person who signed for it is in charge of overgoods in Mississippi.</p><p></p><p>Yesterday I called FedEx's revenue department at 1-800-622-1147 to get a refund for the entire failed delivery. The guy who picked up refused to give me a refund and I wasn't about to argue with him because I could barely understand him anyway, so I hung up. But I called again, a different person answered, she had a completely different reaction and told me she'd refund me. Still waiting on that.</p><p></p><p>Anyway, my argument is: I understand if they wanted to put the package in overgoods for safekeeping, but... isn't there an overgoods department somewhere here in Los Angeles...? You'd think this sort of thing happens more than once. I find it hard to believe that FedEx would waste its money shipping hundreds (thousands?) of unclaimed packages every year to states on the other side of the country. Shouldn't every state, and every major city, have an overgoods department?</p><p></p><p>If Los Angeles had one, I could easily have driven to it and taken back the package in person. But I am not going to waste my money on recovering the package from Mississippi, where it shouldn't even be in the first place.</p><p></p><p>My guess is that someone made a clerical error and sent it to the wrong state. Otherwise, the people at the store (and certain people I spoke to on the phone) would not have had the same surprised reaction as I did when they found out where this overgoods department was.</p></blockquote><p></p>
[QUOTE="Harry Lime, post: 4072945, member: 77077"] The number that I've mainly been calling is 1-800-463-3339. Most of the operators there don't know what they're talking about, since some of them were under the impression that the package had been "sent back to the shipper" (i.e. me -- which, of course, it was never sent back to me), while others found out that it had been returned to somebody other than me who signed for it. Only after I asked to speak to a manager did I determine that the person who signed for it is in charge of overgoods in Mississippi. Yesterday I called FedEx's revenue department at 1-800-622-1147 to get a refund for the entire failed delivery. The guy who picked up refused to give me a refund and I wasn't about to argue with him because I could barely understand him anyway, so I hung up. But I called again, a different person answered, she had a completely different reaction and told me she'd refund me. Still waiting on that. Anyway, my argument is: I understand if they wanted to put the package in overgoods for safekeeping, but... isn't there an overgoods department somewhere here in Los Angeles...? You'd think this sort of thing happens more than once. I find it hard to believe that FedEx would waste its money shipping hundreds (thousands?) of unclaimed packages every year to states on the other side of the country. Shouldn't every state, and every major city, have an overgoods department? If Los Angeles had one, I could easily have driven to it and taken back the package in person. But I am not going to waste my money on recovering the package from Mississippi, where it shouldn't even be in the first place. My guess is that someone made a clerical error and sent it to the wrong state. Otherwise, the people at the store (and certain people I spoke to on the phone) would not have had the same surprised reaction as I did when they found out where this overgoods department was. [/QUOTE]
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Package sent to "overgoods" after failed delivery attempts???
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