I never drove, but I delivered over the Christmas.
For packages not coded as "signature required", signature is at the instructions of management as well as discretion of the driver. Around the area I worked, houses, we could leave on the front door.
Apartments with open walkways required signature regardless of package signature status at management instructions.
When a package is scanned, it populates the list on the portable computer that UPS calls DIAD. When the package has been left, the driver pushes "delivery complete" button. The types in use today has a GPS and it retains the exact coordinates.
So, when the consignee called and filed a lost package claim, they probably looked at the GPS logs or got a call from someone at the delivery point and learned where the package was released. When there are two similar streets, drivers occasionally do this. For example, 105 SW Pine St and 105 SW Pane St. I know we did things like that a few times
So, once its discovered that its at Pane St, dispatch sends someone to likely location (105 Pane St) to recover.
The package is then taken to 105 Pine, and to make sure, customer contact is made and signature is requested.
Colorado Springs, CO, United States
| 04/12/2012 | 3:09 P.M. | DELIVERED |
Colorado Springs, CO, United States
| 04/11/2012 | 9:12 P.M. | Tracer request. / Lost package tracer. |
| 04/11/2012 | 1:25 P.M. | DELIVERED |
| 04/11/2012 | 5:15 A.M. | Out For Delivery |
| 04/11/2012 | 12:55 A.M. | Arrival Scan |
Commerce City, CO, United States
| 04/10/2012 | 11:07 P.M. | Departure Scan |
| 04/10/2012 | 2:22 P.M. | Arrival Scan |
Albuquerque, NM, United States | 04/10/2012 | 4:55 A.M. | Departure Scan |
| 04/10/2012 | 1:31 A.M. | Arrival Scan |
Phoenix, AZ, United States | 04/09/2012 | 2:05 P.M. | Departure Scan |
Phoenix, AZ, United States | 04/06/2012 | 9:57 P.M. | Arrival Scan |
Mesa, AZ, United States | 04/06/2012 | 9:00 P.M. | Departure Scan |
| 04/06/2012 | 5:10 P.M. | Pickup Scan |
| 04/06/2012 | 2:33 P.M. | The shipment has been dropped off and is now at The UPS Store®. |
United States | 04/06/2012 | 5:12 P.M. | Order Processed: Ready for UPS |
See the two delivery dates? The one on 4/11 was a DR, the one on 4/12 (today) is the signature.