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peak .. night delivery
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<blockquote data-quote="soberups" data-source="post: 1933494" data-attributes="member: 14668"><p>The way to take care of the customers is to force management to accept the consequences of their poor dispatching decisions so that they do not continue making them.</p><p></p><p>Leaving packages on the porch at midnight without knocking isn't "service". Its a cop-out. It is enabling management to continue pretending that their "plan" worked. And it is defrauding the customer out of the refund they would otherwise be entitled to if their package were accurately recorded as "missed".</p><p></p><p>When we deliver a package, we knock on the door. If its too late at night to be knocking on the door then it is too late at night to be there in the first place.</p></blockquote><p></p>
[QUOTE="soberups, post: 1933494, member: 14668"] The way to take care of the customers is to force management to accept the consequences of their poor dispatching decisions so that they do not continue making them. Leaving packages on the porch at midnight without knocking isn't "service". Its a cop-out. It is enabling management to continue pretending that their "plan" worked. And it is defrauding the customer out of the refund they would otherwise be entitled to if their package were accurately recorded as "missed". When we deliver a package, we knock on the door. If its too late at night to be knocking on the door then it is too late at night to be there in the first place. [/QUOTE]
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