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<blockquote data-quote="snackdad" data-source="post: 901890" data-attributes="member: 30266"><p>We have to come to accept and expect the fact that every peak we will not fulfill the expectations to the customer and promises made. Every year customers give us their important shipments at the last moment and FedEx gladly takes their money only to let them down. Every peak is a failure now because FedEx once again like so many aspects of its business model tries to do too much with too little. Throw a little bad weather in the mix, a late plane or two and a few sick calls, lack of rental trucks, and it becomes an absolute disaster.</p><p> Senior managers then called in the hired guns. Usually a local cartage agency (that they are close $$$ friends with) to eventually get paid more than we are getting paid since they get paid by the piece. Then we have to listen to the senior either sing their own praises about how they support us with help or complain about what is happening to the budget and it is again our fault. A lot of theft occurs during this lack of control time. The packages are treated like newspapers. </p><p> It makes you cynical about the holidays when you have managers pushing this holiday team ethic and you are seeing mountains of packages sitting in a muddy puddle of water in the station. CSAs unable to find anything for the lines of customers out the door because we could not have a better plan to honor our promises. Blame it on the weather, blame it on anyone but FedEx. It must be the couriers fault.</p><p> Then there is the desperate plea from Corporate asking who, if needed wants to work Christmas day. It will earn you a worthless bravo zulu after Christmas which is all about sacrifice, this is what makes FedEx great, customer service, spirit, etc, etc. You will get it in COMAT just on time for the New Years push for longer lunch breaks, sign this or else, get off the clock....</p><p> The only time you will ever see a a manager lift a finger to help the station or a courier is when their ass is on the line. By then it is too little too late.</p></blockquote><p></p>
[QUOTE="snackdad, post: 901890, member: 30266"] We have to come to accept and expect the fact that every peak we will not fulfill the expectations to the customer and promises made. Every year customers give us their important shipments at the last moment and FedEx gladly takes their money only to let them down. Every peak is a failure now because FedEx once again like so many aspects of its business model tries to do too much with too little. Throw a little bad weather in the mix, a late plane or two and a few sick calls, lack of rental trucks, and it becomes an absolute disaster. Senior managers then called in the hired guns. Usually a local cartage agency (that they are close $$$ friends with) to eventually get paid more than we are getting paid since they get paid by the piece. Then we have to listen to the senior either sing their own praises about how they support us with help or complain about what is happening to the budget and it is again our fault. A lot of theft occurs during this lack of control time. The packages are treated like newspapers. It makes you cynical about the holidays when you have managers pushing this holiday team ethic and you are seeing mountains of packages sitting in a muddy puddle of water in the station. CSAs unable to find anything for the lines of customers out the door because we could not have a better plan to honor our promises. Blame it on the weather, blame it on anyone but FedEx. It must be the couriers fault. Then there is the desperate plea from Corporate asking who, if needed wants to work Christmas day. It will earn you a worthless bravo zulu after Christmas which is all about sacrifice, this is what makes FedEx great, customer service, spirit, etc, etc. You will get it in COMAT just on time for the New Years push for longer lunch breaks, sign this or else, get off the clock.... The only time you will ever see a a manager lift a finger to help the station or a courier is when their ass is on the line. By then it is too little too late. [/QUOTE]
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