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<blockquote data-quote="thom1842" data-source="post: 347169" data-attributes="member: 10576"><p>I had a similar experience PassYouBy. I drive part time Air pickups at night, and one stop I had was running behind in their production schedule because of a last minute order that came in. She had called the 1-800-PickUps number to ask how late they could drop off the package themselves at the airport if it didn't make the scheduled pickup. The 1-800 folks for some reason could not find out the time and told them they were out of luck. </p><p>Thankfully it was my last customer stop with only about 5 outside letterboxes next so I waited around for 15 mins until it was ready to go. I got back late, but I told my manager that if customer service had done their job I wouldn't have had to wait around. The next day I get to that stop and liter of Mt. Dew and some chocolate chip cookies are waiting for me.</p></blockquote><p></p>
[QUOTE="thom1842, post: 347169, member: 10576"] I had a similar experience PassYouBy. I drive part time Air pickups at night, and one stop I had was running behind in their production schedule because of a last minute order that came in. She had called the 1-800-PickUps number to ask how late they could drop off the package themselves at the airport if it didn't make the scheduled pickup. The 1-800 folks for some reason could not find out the time and told them they were out of luck. Thankfully it was my last customer stop with only about 5 outside letterboxes next so I waited around for 15 mins until it was ready to go. I got back late, but I told my manager that if customer service had done their job I wouldn't have had to wait around. The next day I get to that stop and liter of Mt. Dew and some chocolate chip cookies are waiting for me. [/QUOTE]
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