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profits to management!! WHY??
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<blockquote data-quote="ok2bclever" data-source="post: 57710"><p>FEguy, do you mind telling me where I said what you have quoted me as saying?!? </p><p> </p><p>I didn't say that, nor anything even close to that. </p><p> </p><p><strong>And I have an American Express card with a balance to prove it!</strong><img src="http://browncafe.com/discus2/clipart/biggrin.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> </p><p> </p><p>I agree we all need to grow the business where we can. </p><p> </p><p>Most of the rest of what the management side guys stated is the usual company PRBS. </p><p> </p><p>Great lip service platitudes which seems the only kind of service too many in management now offers to the public. </p><p> </p><p>Railway Express, sheesh! I was sooooooo hoping all the dinosaurs that used that for the UPS boogie man had gone the same way <strong>as</strong> the dinosaurs. </p><p> </p><p>The UPS driver has never, ever, ever been anything like the lazy butts that worked for that defunct company and it's about as accurate an analogy as that stupid lawn one. </p><p> </p><p>Both just prove someone is doing something with too much grass. </p><p> </p><p>We are not going out of business and guess what, if Joe's two man shipping company ships four packages this year but ships eight next year you can state his volume picked up by <strong>Fifty Percent</strong> in 2005 and he probably took that from us because fedex and dhl never lose any business. </p><p> </p><p>What a bunch of crap. </p><p> </p><p>While the competition is out there, as long as we take care of business we will be the ones to beat. </p><p> </p><p>The bottom line is overworking the driver increases your profits (goodie for you)in the short run at the expense of any incentive for them to help increase, or even maintain the business (that would reflect possible ongoing long term results that will affect your profits). </p><p> </p><p>Hate to be a downer for you, but your BD department is useless if you manage to ruin the workforce's positive attitude enough. </p><p> </p><p>Ultimately, if the workforce gets too frustrated with the continued cutting of routes, upping of standards and hours it will begin to reflect where the customers can see it in their driver's public personas. </p><p> </p><p>The public loves their drivers and that is your true BD department. </p><p> </p><p>Cause that to change and we will both be collecting our pensions from the government bankruptcy agency. </p><p> </p><p>For all the talk management throws at "increasing business" through sales leads, the service quality issue seems to have taken a back seat to the numbers and profit game. </p><p> </p><p>It seems management's only concern is the "trackability" of missed packages rather than eliminating missed packages. </p><p> </p><p>Regardless of how wrapped up management gets in the number's games (computers sure have made it a numbers heaven for this anal company <img src="http://browncafe.com/discus2/clipart/biggrin.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> ) if we don't take care of the existing customers we will never get enough replacement ones to stay in business.</p></blockquote><p></p>
[QUOTE="ok2bclever, post: 57710"] FEguy, do you mind telling me where I said what you have quoted me as saying?!? I didn't say that, nor anything even close to that. [b]And I have an American Express card with a balance to prove it![/b][img]http://browncafe.com/discus2/clipart/biggrin.gif[/img] I agree we all need to grow the business where we can. Most of the rest of what the management side guys stated is the usual company PRBS. Great lip service platitudes which seems the only kind of service too many in management now offers to the public. Railway Express, sheesh! I was sooooooo hoping all the dinosaurs that used that for the UPS boogie man had gone the same way [b]as[/b] the dinosaurs. The UPS driver has never, ever, ever been anything like the lazy butts that worked for that defunct company and it's about as accurate an analogy as that stupid lawn one. Both just prove someone is doing something with too much grass. We are not going out of business and guess what, if Joe's two man shipping company ships four packages this year but ships eight next year you can state his volume picked up by [b]Fifty Percent[/b] in 2005 and he probably took that from us because fedex and dhl never lose any business. What a bunch of crap. While the competition is out there, as long as we take care of business we will be the ones to beat. The bottom line is overworking the driver increases your profits (goodie for you)in the short run at the expense of any incentive for them to help increase, or even maintain the business (that would reflect possible ongoing long term results that will affect your profits). Hate to be a downer for you, but your BD department is useless if you manage to ruin the workforce's positive attitude enough. Ultimately, if the workforce gets too frustrated with the continued cutting of routes, upping of standards and hours it will begin to reflect where the customers can see it in their driver's public personas. The public loves their drivers and that is your true BD department. Cause that to change and we will both be collecting our pensions from the government bankruptcy agency. For all the talk management throws at "increasing business" through sales leads, the service quality issue seems to have taken a back seat to the numbers and profit game. It seems management's only concern is the "trackability" of missed packages rather than eliminating missed packages. Regardless of how wrapped up management gets in the number's games (computers sure have made it a numbers heaven for this anal company [img]http://browncafe.com/discus2/clipart/biggrin.gif[/img] ) if we don't take care of the existing customers we will never get enough replacement ones to stay in business. [/QUOTE]
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