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The Competition
FedEx Discussions
PSP vs. Purple Promise
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<blockquote data-quote="dezguy" data-source="post: 1868449" data-attributes="member: 49811"><p>After we first started one attempts, people would call the 1 800 number and bitch up such a storm that our CSRs were begging us to drive across town to the drop off location to grab the package so the customer would shut up. This went on for months before we had a town hall with a talking head from HQ and that was brought up. The CSRs are no longer allowed to ask us to grab the package from the drop off loc and the customer must pick it up there.</p><p></p><p>Even the white shirt agreed that we are now no different from UPS or Purolator as far as customer service goes.</p></blockquote><p></p>
[QUOTE="dezguy, post: 1868449, member: 49811"] After we first started one attempts, people would call the 1 800 number and bitch up such a storm that our CSRs were begging us to drive across town to the drop off location to grab the package so the customer would shut up. This went on for months before we had a town hall with a talking head from HQ and that was brought up. The CSRs are no longer allowed to ask us to grab the package from the drop off loc and the customer must pick it up there. Even the white shirt agreed that we are now no different from UPS or Purolator as far as customer service goes. [/QUOTE]
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