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Purposeful tension
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<blockquote data-quote="Packmule" data-source="post: 1399422" data-attributes="member: 33558"><p>Mostly, upper management is very insulated from the ground level perspectives. Reality for them is found in the numbers on a report, not totally useless, but not very in touch with the realities of true customer service and safety.</p><p>Operational management just gets stuck in between an organized labor force below and a narcistic bunch of corporate ladder climbers above. A serious pressure cooker position to be in. Try to cover your butt where you can and take nothing stupid personally. It really isn't about you. It's about money and unfortunately, to an extent, it has to be.</p></blockquote><p></p>
[QUOTE="Packmule, post: 1399422, member: 33558"] Mostly, upper management is very insulated from the ground level perspectives. Reality for them is found in the numbers on a report, not totally useless, but not very in touch with the realities of true customer service and safety. Operational management just gets stuck in between an organized labor force below and a narcistic bunch of corporate ladder climbers above. A serious pressure cooker position to be in. Try to cover your butt where you can and take nothing stupid personally. It really isn't about you. It's about money and unfortunately, to an extent, it has to be. [/QUOTE]
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