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quality vs production
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<blockquote data-quote="Catatonic" data-source="post: 872144" data-attributes="member: 7966"><p>That's not my experience and remembrance of the last 38 years. UPS has always been about production (numbers) and service (quality)if it could be measured but production was what you got calls about and chewed out about.</p><p></p><p>My experience in the last 17 years has been the opposite ... quality has been measured more than it was my first 21 years. I should point out that the first 21 years was operations and the last 17 has been technology related.</p><p></p><p>I don't challenge your remembrance of your experience, mine was different.</p><p></p><p>On a related note, every time I see this thread I wonder what you meant by quality. To me, quality is adherence and compliance with a defined set of specifications. As UPS has had to tighten up on what we spend over the last 15 or so years, I have noticed that those specifications have changed.</p><p>So, what does that mean? UPS can do less than we did 15 years ago but quality has gone up (as measured) and the reason is that the specifications of a product or service have changed.</p><p></p><p>I remember back in '83 when we went to driver release, there was a lot of uproar that we were reducing the quality of our service. Now, this is accepted as fine and our customers (consignees anyway) would consider it a decrease in quality if we got rid of DR.</p></blockquote><p></p>
[QUOTE="Catatonic, post: 872144, member: 7966"] That's not my experience and remembrance of the last 38 years. UPS has always been about production (numbers) and service (quality)if it could be measured but production was what you got calls about and chewed out about. My experience in the last 17 years has been the opposite ... quality has been measured more than it was my first 21 years. I should point out that the first 21 years was operations and the last 17 has been technology related. I don't challenge your remembrance of your experience, mine was different. On a related note, every time I see this thread I wonder what you meant by quality. To me, quality is adherence and compliance with a defined set of specifications. As UPS has had to tighten up on what we spend over the last 15 or so years, I have noticed that those specifications have changed. So, what does that mean? UPS can do less than we did 15 years ago but quality has gone up (as measured) and the reason is that the specifications of a product or service have changed. I remember back in '83 when we went to driver release, there was a lot of uproar that we were reducing the quality of our service. Now, this is accepted as fine and our customers (consignees anyway) would consider it a decrease in quality if we got rid of DR. [/QUOTE]
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