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Question For The Package Car Guys/Gals Delivering In The Boonies
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<blockquote data-quote="RustyPMcG" data-source="post: 775251" data-attributes="member: 30339"><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">From the standard terms and conditions:</span></span></p><p><span style="font-family: 'Arial'"></span></p><p> <span style="font-family: 'Arial'"></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><strong>48.1 Conditions</strong></span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">The UPS Service Guarantee is subject to</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">the following conditions:</span></p><p></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">- </span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span><p style="text-align: left"><span style="font-family: 'Arial'">UPS’s guaranteed delivery schedule has</span></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">been obtained by referencing UPS’s</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">website or contacting a UPS Customer</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">Service office. “On-time” or “on-schedule”</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">means, subject to the terms of this UPS</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">Service Guarantee, delivery is attempted</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">within the UPS guaranteed delivery</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">schedule.</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">- </span></p></p> <p style="text-align: left"><span style="font-family: 'Arial'"></span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></p><p><span style="font-family: 'Arial'"></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span><p style="text-align: left"><span style="font-family: 'Arial'">Each package is properly recorded in a</span></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">UPS Shipping System.</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">- </span></p></p> <p style="text-align: left"><span style="font-family: 'Arial'"></span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span></p><p><span style="font-family: 'Arial'"></span></span></p><p><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"></span><p style="text-align: left"><span style="font-family: 'Arial'">Each package in a shipment bears the</span></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">appropriate UPS tracking label and an</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">address label, or a combined label</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">generated by a UPS Automated Shipping</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">System, showing the consignee’s correct</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">name, deliverable address (UPS does not</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">provide delivery to a P.O. box) and ZIP</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">Code (or postal code for international</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">shipments). In addition, UPS reserves the</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">right, in its sole discretion, to refuse to</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">honor a request for a credit or refund of</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">transportation charges for a package when</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">that package is not accompanied by a UPS</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">Smart Label and timely PLD, at the time</span></p></p> <p style="text-align: left"><span style="font-family: 'Arial'">the package is tendered to UPS.</span></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">Each package in a shipment bears a</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">UPS Saturday Delivery routing label when</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">optional Saturday service is requested and</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">available.</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></span></p><p><span style="font-family: 'Arial'"><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">Each package is tendered to UPS during</span></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">UPS’s published business hours. Packages</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">received from or destined to certain</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">locations may require earlier pickup times</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">(available at the UPS website).</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></span></p><p><span style="font-family: 'Arial'"><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">UPS is notified in writing (including by email)</span></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">or by telephone of a service failure</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">within fifteen (15) calendar days from the</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">date of scheduled delivery and is advised</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">of the consignee’s name and address, date</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">of shipment, package weight and UPS</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">tracking number.</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></span></p><p><span style="font-family: 'Arial'"><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">For UPS Worldwide Expedited</span><span style="font-family: 'Arial'"><span style="font-size: 9px"><span style="font-family: 'Arial'"><span style="font-size: 9px">®</span></span></span></span><span style="font-family: 'Arial'"><span style="font-size: 9px"></span></span></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'"><span style="font-size: 9px"></p></p> <p style="text-align: left"></span><p style="text-align: left"></p></p> <p style="text-align: left"></span><p style="text-align: left"><span style="font-family: 'Arial'">shipments, the guarantee shall apply only</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">to shipments with a U.S. origin or</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">destination and when the billed party is</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">resident in the United States and is</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">responsible for all shipping charges.</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">UPS reserves the right to refuse any</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">request for a credit or refund when such</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">request is either (a) made by, or (b) based</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><span style="font-family: 'Arial'">on information obtained by, a party other</span></p></p> <p style="text-align: left"><span style="font-family: 'Arial'">than the payer of the shipping charges.</span></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"></span></p><p style="text-align: left"><span style="font-family: 'Arial'"><strong>48.2 Exclusions</strong></p></span></p><p style="text-align: left"><span style="font-family: 'Arial'"></p> </p><p></span><p style="text-align: left"><p style="text-align: left"><span style="font-family: 'Arial'">The UPS Service Guarantee does not</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">apply to:</span></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">UPS 2nd Day Air A.M.</span><span style="font-family: 'Arial'"><span style="font-size: 9px"><span style="font-family: 'Arial'"><span style="font-size: 9px">® </span></span></span></span><span style="font-family: 'Arial'">packages for</span></p><p style="text-align: left"><span style="font-family: 'Arial'">Residential deliveries.</span></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">Packages tendered pursuant to Drop</span></p><p style="text-align: left"><span style="font-family: 'Arial'">Shipments, special operating plans, or</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">customized handling or processing</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">arrangements.</span></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">Packages shipped using a UPS</span></p><p style="text-align: left"><span style="font-family: 'Arial'">Automated Shipping System that is not</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">located at the pickup address assigned to</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">the UPS account number used to ship the</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">package.</span></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">UPS Ground Returns Service packages.</span></p><p style="text-align: left"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">Packages subject to a Large Package</span></p><p style="text-align: left"><span style="font-family: 'Arial'">Surcharge or Additional Handling Fee,</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">packages that exceed maximum size or</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">weight limits, or to shipments containing</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">any package subject to a Large Package</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">Surcharge, Additional Handling Fee, or that</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">exceed maximum size or weight limits.</span></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">Shipments made using a Call Tag.</span></p><p style="text-align: left"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">Packages subject to a Delivery Intercept</span></p><p style="text-align: left"><span style="font-family: 'Arial'">or Delivery Change Request.</span></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">Packages that are delayed due to causes</span></p><p style="text-align: left"><span style="font-family: 'Arial'">beyond UPS’s control including, but not</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">limited to, the following: the unavailability or</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">refusal of a person to accept delivery of the</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">shipment; acts of God; acts of public</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">authorities acting with actual or apparent</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">authority; acts or omissions of customs or</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">similar authorities; insufficient information</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">provided by a customer; Hazardous</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">Materials packages improperly offered for</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">transport; the application of security</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">regulations imposed by the government, or</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">otherwise applicable to the shipment; riots,</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">strikes or other labor disputes; civil unrest;</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">disruptions in air or ground transportation</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">networks; and natural disasters.</span></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">International shipments for which the</span></p><p style="text-align: left"><span style="font-family: 'Arial'">shipper has selected the Receiver or Third</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">Party as the payer of any applicable duties</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">and taxes and delivery is delayed until</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">payment arrangements are made.</span></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'">- </span></strong></p></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p> <p style="text-align: left"><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong></p><p><strong><span style="font-family: 'Arial'"></span></strong><p style="text-align: left"><span style="font-family: 'Arial'">UPS Ground shipments or UPS Standard</span></p><p style="text-align: left"><span style="font-family: 'Arial'">shipments that are picked up or scheduled</span></p> <p style="text-align: left"><span style="font-family: 'Arial'">to be delivered during the fourteen</span></p></p> <p style="text-align: left"><span style="font-family: 'Arial'">calendar days before December 25.</span></p> <p style="text-align: left"></p> <p style="text-align: left"><a href="http://www.ups.lt/media/en/Service_terms_tarrifs_2010.pdf" target="_blank"><span style="color: blue">Link</span></a></p> <p style="text-align: left"></p> <p style="text-align: left"><span style="font-family: 'Arial'">Also, these terms are the standard tarriff for retail customers. Contracts with large shippers can outline terms different than what's in the standard tarriff. You and I don't know the terms of those private contracts.</span></p> <p style="text-align: left"></p> <p style="text-align: left"><span style="font-family: 'Arial'">And, if that weren't enough, UPS can post temporary changes at any time. For example, while the exclusions mention Ground during peak, for the last couple of peaks, even Air isn't guaranteed even with the relaxed commitment times.</span></p> <p style="text-align: left"></p> <p style="text-align: left"><span style="font-family: 'Arial'">I think you might be surprised at the gap between the marketing, and the actual terms of the "guarantee".</span></p> <p style="text-align: left"></p> <p style="text-align: left"><span style="font-family: 'Arial'">But even so, packages are not being held for the guy in the original post.</span></p> <p style="text-align: left"></p> <p style="text-align: left"></p></blockquote><p></p>
[QUOTE="RustyPMcG, post: 775251, member: 30339"] [LEFT][FONT=Arial][FONT=Arial]From the standard terms and conditions:[/FONT][/FONT][/LEFT][FONT=Arial] [LEFT][FONT=Arial][B]48.1 Conditions[/B][/FONT] [FONT=Arial]The UPS Service Guarantee is subject to[/FONT] [FONT=Arial]the following conditions:[/FONT][/LEFT] [FONT=Arial]- [/FONT][LEFT][FONT=Arial]UPS’s guaranteed delivery schedule has[/FONT] [LEFT][FONT=Arial]been obtained by referencing UPS’s[/FONT] [FONT=Arial]website or contacting a UPS Customer[/FONT] [FONT=Arial]Service office. “On-time” or “on-schedule”[/FONT] [FONT=Arial]means, subject to the terms of this UPS[/FONT] [FONT=Arial]Service Guarantee, delivery is attempted[/FONT] [FONT=Arial]within the UPS guaranteed delivery[/FONT] [FONT=Arial]schedule.[/FONT] [FONT=Arial]- [/FONT][/LEFT][FONT=Arial] [/font][/LEFT][FONT=Arial] [/FONT][LEFT][FONT=Arial]Each package is properly recorded in a[/FONT] [LEFT][FONT=Arial]UPS Shipping System.[/FONT] [FONT=Arial]- [/FONT][/LEFT][FONT=Arial] [/font][/LEFT][FONT=Arial] [/FONT][LEFT][FONT=Arial]Each package in a shipment bears the[/FONT] [LEFT][FONT=Arial]appropriate UPS tracking label and an[/FONT] [FONT=Arial]address label, or a combined label[/FONT] [FONT=Arial]generated by a UPS Automated Shipping[/FONT] [FONT=Arial]System, showing the consignee’s correct[/FONT] [FONT=Arial]name, deliverable address (UPS does not[/FONT] [FONT=Arial]provide delivery to a P.O. box) and ZIP[/FONT] [FONT=Arial]Code (or postal code for international[/FONT] [FONT=Arial]shipments). In addition, UPS reserves the[/FONT] [FONT=Arial]right, in its sole discretion, to refuse to[/FONT] [FONT=Arial]honor a request for a credit or refund of[/FONT] [FONT=Arial]transportation charges for a package when[/FONT] [FONT=Arial]that package is not accompanied by a UPS[/FONT] [FONT=Arial]Smart Label and timely PLD, at the time[/FONT][/LEFT] [FONT=Arial]the package is tendered to UPS.[/FONT] [LEFT][FONT=Arial]Each package in a shipment bears a[/FONT] [FONT=Arial]UPS Saturday Delivery routing label when[/FONT] [FONT=Arial]optional Saturday service is requested and[/FONT] [FONT=Arial]available.[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]Each package is tendered to UPS during[/FONT] [LEFT][FONT=Arial]UPS’s published business hours. Packages[/FONT] [FONT=Arial]received from or destined to certain[/FONT] [FONT=Arial]locations may require earlier pickup times[/FONT] [FONT=Arial](available at the UPS website).[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]UPS is notified in writing (including by email)[/FONT] [LEFT][FONT=Arial]or by telephone of a service failure[/FONT] [FONT=Arial]within fifteen (15) calendar days from the[/FONT] [FONT=Arial]date of scheduled delivery and is advised[/FONT] [FONT=Arial]of the consignee’s name and address, date[/FONT] [FONT=Arial]of shipment, package weight and UPS[/FONT] [FONT=Arial]tracking number.[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]For UPS Worldwide Expedited[/FONT][FONT=Arial][SIZE=1][FONT=Arial][SIZE=1]®[/SIZE][/FONT][/SIZE][/FONT][FONT=Arial][SIZE=1] [LEFT][/LEFT][/SIZE][LEFT][/left][/FONT][LEFT][FONT=Arial]shipments, the guarantee shall apply only[/FONT] [FONT=Arial]to shipments with a U.S. origin or[/FONT] [FONT=Arial]destination and when the billed party is[/FONT] [FONT=Arial]resident in the United States and is[/FONT] [FONT=Arial]responsible for all shipping charges.[/FONT] [FONT=Arial]UPS reserves the right to refuse any[/FONT] [FONT=Arial]request for a credit or refund when such[/FONT] [FONT=Arial]request is either (a) made by, or (b) based[/FONT] [FONT=Arial]on information obtained by, a party other[/FONT][/LEFT] [FONT=Arial]than the payer of the shipping charges.[/FONT] [LEFT][B]48.2 Exclusions[/B] [/LEFT][/LEFT][/FONT][LEFT][LEFT][FONT=Arial]The UPS Service Guarantee does not[/FONT] [FONT=Arial]apply to:[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]UPS 2nd Day Air A.M.[/FONT][FONT=Arial][SIZE=1][FONT=Arial][SIZE=1]® [/SIZE][/FONT][/SIZE][/FONT][FONT=Arial]packages for[/FONT] [LEFT][FONT=Arial]Residential deliveries.[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]Packages tendered pursuant to Drop[/FONT] [LEFT][FONT=Arial]Shipments, special operating plans, or[/FONT] [FONT=Arial]customized handling or processing[/FONT] [FONT=Arial]arrangements.[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]Packages shipped using a UPS[/FONT] [LEFT][FONT=Arial]Automated Shipping System that is not[/FONT] [FONT=Arial]located at the pickup address assigned to[/FONT] [FONT=Arial]the UPS account number used to ship the[/FONT] [FONT=Arial]package.[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]UPS Ground Returns Service packages.[/FONT] [LEFT][B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]Packages subject to a Large Package[/FONT] [LEFT][FONT=Arial]Surcharge or Additional Handling Fee,[/FONT] [FONT=Arial]packages that exceed maximum size or[/FONT] [FONT=Arial]weight limits, or to shipments containing[/FONT] [FONT=Arial]any package subject to a Large Package[/FONT] [FONT=Arial]Surcharge, Additional Handling Fee, or that[/FONT] [FONT=Arial]exceed maximum size or weight limits.[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]Shipments made using a Call Tag.[/FONT] [LEFT][B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]Packages subject to a Delivery Intercept[/FONT] [LEFT][FONT=Arial]or Delivery Change Request.[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]Packages that are delayed due to causes[/FONT] [LEFT][FONT=Arial]beyond UPS’s control including, but not[/FONT] [FONT=Arial]limited to, the following: the unavailability or[/FONT] [FONT=Arial]refusal of a person to accept delivery of the[/FONT] [FONT=Arial]shipment; acts of God; acts of public[/FONT] [FONT=Arial]authorities acting with actual or apparent[/FONT] [FONT=Arial]authority; acts or omissions of customs or[/FONT] [FONT=Arial]similar authorities; insufficient information[/FONT] [FONT=Arial]provided by a customer; Hazardous[/FONT] [FONT=Arial]Materials packages improperly offered for[/FONT] [FONT=Arial]transport; the application of security[/FONT] [FONT=Arial]regulations imposed by the government, or[/FONT] [FONT=Arial]otherwise applicable to the shipment; riots,[/FONT] [FONT=Arial]strikes or other labor disputes; civil unrest;[/FONT] [FONT=Arial]disruptions in air or ground transportation[/FONT] [FONT=Arial]networks; and natural disasters.[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]International shipments for which the[/FONT] [LEFT][FONT=Arial]shipper has selected the Receiver or Third[/FONT] [FONT=Arial]Party as the payer of any applicable duties[/FONT] [FONT=Arial]and taxes and delivery is delayed until[/FONT] [FONT=Arial]payment arrangements are made.[/FONT] [B][FONT=Arial]- [/FONT][/B][/LEFT][B][FONT=Arial] [/font][/b][/LEFT][B][FONT=Arial] [/FONT][/B][LEFT][FONT=Arial]UPS Ground shipments or UPS Standard[/FONT] [LEFT][FONT=Arial]shipments that are picked up or scheduled[/FONT] [FONT=Arial]to be delivered during the fourteen[/FONT][/LEFT] [FONT=Arial]calendar days before December 25.[/FONT] [URL="http://www.ups.lt/media/en/Service_terms_tarrifs_2010.pdf"][COLOR=blue]Link[/COLOR][/URL] [FONT=Arial]Also, these terms are the standard tarriff for retail customers. Contracts with large shippers can outline terms different than what's in the standard tarriff. You and I don't know the terms of those private contracts.[/FONT] [FONT=Arial]And, if that weren't enough, UPS can post temporary changes at any time. For example, while the exclusions mention Ground during peak, for the last couple of peaks, even Air isn't guaranteed even with the relaxed commitment times.[/FONT] [FONT=Arial]I think you might be surprised at the gap between the marketing, and the actual terms of the "guarantee".[/FONT] [FONT=Arial]But even so, packages are not being held for the guy in the original post.[/FONT] [/LEFT] [/QUOTE]
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