Question on use of Inside Delivery

Discussion in 'UPS Discussions' started by UpstateNYUPSer, Aug 22, 2012.

  1. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    I have a question regarding when to use the Inside Delivery option. The way that I remember the training was that if you had a retail store with multiple delivery points (Walmart) that you would use Receiver for deliveries to the dock and Inside Delivery for deliveries inside the store (Rx, Vision, Bank, Subway, Hair Salon and Nail Salon). Today I had a delivery for a pharmacy which is located within a medical office building on the campus of our local hospital. Each office has a suite number and is delivered separately. I made the delivery, answered Yes when asked if I delivered to Pharmacy but hit 5 (Reception) rather than 9 (Inside Delivery). I received an ODS about an hour later telling me to delete that delivery and re-sheet using Inside Delivery. I countered that Inside Delivery is only used for those retail stops with multiple delivery points. I was then directed to void and resheet, which I did.

    Here is my question---Is Inside Delivery to be used only at a retail stop with multiple delivery points or is it also to be used for stand-alone pharmacies?
  2. packageguy

    packageguy Well-Known Member

    This is funny, because last week I did the samething, and I got no message. I was told for pharmacy when trained
  3. packageguy

    packageguy Well-Known Member

    I am willing to bet, ask 10 supervisors that same
    question, you will have 7 differents answers. lol
  4. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    This was for a pharmacy but not one within a store---it was a stand-alone Rx.
  5. Buck Fifty

    Buck Fifty New Member

    9 is only to be used when the board gives you the prompt, Seafood, Pharmacy,Inside Delivery etc. If the board doesn't prompt then they don't care which one you punch. Pick one. Prompt use 9, No prompt, doesn't matter. Pretty simple !
  6. bigblu 2 you

    bigblu 2 you Active Member

    our center manager told us...."when in doubt use inside del.????

    HEFFERNAN Huge Member

    Dave, I have a stand alone pharmacy and I have gotten the message twice this year to void and resheet as inside delivery.

    I think that request may come from a specific shipper.
  8. stepitup

    stepitup Member

    There are certain shippers that require us to take their packages directly to the pharmacists' work area. These must be put in the hands of the people working the dispensary. These deliveries are stop completed as "inside delivery". Any other packages for that business can be signed for by general personnel and stop completed at the driver's descretion. Two stops if needed. At least that is how it is handled in my center.
  9. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Granted, but how would you close out a delivery to a stand-alone pharmacy, one not connected to any store?
  10. BrownArmy

    BrownArmy Well-Known Member

    I deliver to a Hospital pharmacy (down the hall in the basement from the regular receiving dock).

    The pharmacy's packages must be a separate stop, completed as 'Inside Delivery'.

    Same thing with CVS (a local drugstore) packages (if directed on the label or prompted by the DIAD) are a separate stop, completed as 'Inside Delivery'.

    As far as I know, 'Inside Delivery' is (at this point) specifically for pharmacies - I may be 100% wrong, it's the only stops I've ever seen that say 'Inside Delivery' on the label or prompted by the DIAD.

    If I have multiple deliveries for a business (thank goodness I don't have any Walmarts on any route I cover, but I do have a Costco), the dock/vision center/photo center are all separate stops, but not completed as 'Inside Delivery'. A stop for the Costco pharmacy would be an 'Inside Delivery' however...

    2 cents.
  11. Dragon

    Dragon Package Center Manager

    Inside delivery - the shipper wants us to deliver to the pharmacist or the "pharmacy" even at a stand-alone pharmacy. Example Rite-Aid, Wahlgreens you deliver to the side door or front counter but you have to take one package to the "pharmacy" part of the store...record the "pharmacy" as inside delivery and yes its another stop.
  12. SlowRide80k

    SlowRide80k My other one is Red Tag'd

    Ameridose is one of the shippers that prompts for "pharmacy" delivery. Pharmacy used to be #9 but was replaced by "inside delivery" we have been instructed that any del to a pharmacy we need to use "inside del" prompt or no prompt.
  13. brownmonster

    brownmonster Man of Great Wisdom

    I have a stand alone pharmacy where the recieving people will not let me take the pkgs to the pharmacist. All these services we promise customers work perfectly in a cubicle.
  14. UpstateNYUPSer

    UpstateNYUPSer Very proud grandfather.

    Brown Army, I have been instructed to use Inside Delivery for all of the stops that I bring inside Walmart.
  15. Buck Fifty

    Buck Fifty New Member

    Prompt use 9, no prompt no worries! Simple
  16. DorkHead

    DorkHead Active Member

    Work as directed.
  17. Dragon

    Dragon Package Center Manager

    We have a couple of those also, just record as inside delivery and go about your day.
  18. Cementups

    Cementups Box Monkey

    EVERY single one of my deliveries I hit 8. They are the person that received the package, therefore they are the receiver. The only exception is residential.
  19. DS

    DS Fenderbender

    I encountered this for the first time just last week.
    I have a Brinks in my area.I have always taken everything in the front door,
    big or small.I had to almost beg the receptionist to take 4 heavy little "inside delivery"
    pkgs and promised to go to the back in the future.This is a big pain for me.
    It takes a good 15-20 minutes to get through security and back out again.
    Then I looked at the paperwork.It was silver bars from Australia,each pkg
    worth almost 40k each.You just never know what's in those pkgs.
  20. brownmonster

    brownmonster Man of Great Wisdom

    8 is inside delivery in my neck of the woods. Receiver is big arrow down "A".