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rant about ups freight
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<blockquote data-quote="BrownSuit" data-source="post: 435427" data-attributes="member: 14437"><p>Every time that you notify management about a Load Quality issue that results in damages, those damages get charged back to the last terminal or origin terminal depending on the situation.</p><p></p><p>If you are the last leg on a long journey, there is usually a blame shifting game until somebody can prove who actually damaged the Freight. </p><p></p><p>This requires you to notify management each and every time. On the freight side there is a person at each terminal who you would report this to (their job title escapes me at the moment). It's the same person who records shortages and overages. These details would then be recorded into the system, along with information about the actual delivery. </p><p></p><p>This is important should a damage claim be filed and would be necessary in order to pay it. Again, this damage would be charged back to the terminal that you received the Freight from. If you fail to notify management, it could be your terminal that is charged for the damage and you could be written up accordingly.</p><p></p><p>I would continue to do your job to the best of your ability. From the sounds of it you don't have much interaction with the customer, so do you actually know that nothing has been done with the Freight or the issue has been addressed?</p><p></p><p>Our customers are told that our Freight is not double stacked, that we use floorboards when possible, that our Freight is not broken in order to maintain shipment integrity, and that we use load locks as well as other things to support the load when the trailer isn't full (happens a lot these days). If these things are not occurring, we are failing our customers and each and every time it needs to be reported.</p></blockquote><p></p>
[QUOTE="BrownSuit, post: 435427, member: 14437"] Every time that you notify management about a Load Quality issue that results in damages, those damages get charged back to the last terminal or origin terminal depending on the situation. If you are the last leg on a long journey, there is usually a blame shifting game until somebody can prove who actually damaged the Freight. This requires you to notify management each and every time. On the freight side there is a person at each terminal who you would report this to (their job title escapes me at the moment). It's the same person who records shortages and overages. These details would then be recorded into the system, along with information about the actual delivery. This is important should a damage claim be filed and would be necessary in order to pay it. Again, this damage would be charged back to the terminal that you received the Freight from. If you fail to notify management, it could be your terminal that is charged for the damage and you could be written up accordingly. I would continue to do your job to the best of your ability. From the sounds of it you don't have much interaction with the customer, so do you actually know that nothing has been done with the Freight or the issue has been addressed? Our customers are told that our Freight is not double stacked, that we use floorboards when possible, that our Freight is not broken in order to maintain shipment integrity, and that we use load locks as well as other things to support the load when the trailer isn't full (happens a lot these days). If these things are not occurring, we are failing our customers and each and every time it needs to be reported. [/QUOTE]
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