Rating Customer Satisfaction

Discussion in 'UPS Discussions' started by moreluck, Jun 28, 2005.

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  1. moreluck

    moreluck Guest

    Largest 100 US Firms Rated on Customer Online Experience

    Only 35 Percent Get a Good or Excellent Rating; Just 6 Percent Rate
    Excellent; 30 Percent Continue to Share User Information Without Permission

    The Customer Respect Group, an international research and consulting firm
    that focuses on how corporations treat their customers online, today released
    the results of its 2005 annual Online Customer Respect Study of the country's
    largest 100 companies.

    In this fourth-annual study, just six companies achieved "excellent"
    ratings (HP, Medco Health Solutions, Sprint, Intel, American Express and UPS) and
    another 29 of the top 100 reached the level acknowledged for "good" online
    customer respect. The remaining 65 firms did not meet the standard expected by
    online customers.

    Corporate sites reviewed for this report include: Abbott Laboratories,
    Albertson's, Alcoa, Allstate, Altria Group, American Express, American Intl.
    Group, AmerisourceBergen, Archer Daniels Midland, AT&T, Bank of America Corp.,
    BellSouth, Berkshire Hathaway, Best Buy, Boeing, Bristol-Myers Squibb, Cardinal
    Health, Caremark Rx, Caterpillar, ChevronTexaco, Cisco Systems, Citigroup,
    Coca-Cola, ConocoPhillips, Costco Wholesale, CVS, Dell, Delphi, Dow Chemical, Duke
    Energy, DuPont, Electronic Data Systems, Exxon Mobil, FedEx, Ford Motor,
    General Electric, General Motors, Goldman Sachs Group, Hartford Financial Ser
    vices, HCA, Hewlett-Packard, Home Depot, Honeywell Intl., Ingram Micro, Intel,
    International Paper, Intl. Business Machines, J.C. Penney, J.P. Morgan Chase &
    Co., Johnson & Johnson, Johnson Controls, Kroger, Lehman Brothers Hldgs.,
    Lockheed Martin, Lowe's, Marathon Oil, Mass. Mutual Life Ins., MCI, McKesson, Medco
    Health Solutions, Merck, Merrill Lynch, MetLife, Microsoft, Morgan Stanley,
    Motorola, Nationwide, New York Life Insurance, News Corp., Northrop Grumman,
    PepsiCo, Pfizer, Plains All Amer. Pipeline, Procter & Gamble, Prudential
    Financial, Safeway, SBC Communications, Sears Roebuck, Sprint, St. Paul Travelers Cos.,
    State Farm Insurance Cos, Sunoco, Sysco, Target, TIAA-CREF, Time Warner,
    Tyson Foods, United Parcel Service, United Technologies, UnitedHealth Group,
    Valero Energy, Verizon Communications, Viacom, Wachovia Corp.,Walgreen, Wal-Mart
    Stores, Walt Disney, Wellpoint, Wells Fargo, Weyerhaeuser
  2. traveler

    traveler Guest

    <font size="+1"><font color="aa00aa">WHERE'S </font><font color="ff6000">MONTE?</font></font>
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