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<blockquote data-quote="Channahon" data-source="post: 494234" data-attributes="member: 7666"><p>One thought would be the drivers that are doing the job, well, that's just positive reinforcement. Over the years, I would get requests for information, that I already submitted, but some other managers may not have, so I took pride in getting the information in a timely manner.</p><p> </p><p>And didn't feel annoyed, because I did my job as requested. Now, if I received numerous requests for information that I knew was received and lost, that was a different kind of response to the department requesting the information. </p><p> </p><p>I don't think the management team is sending out this message to annoy drivers, unfortunately, call tags generally have the lowest % effective when measured. As noted in the posts above, customers pay for call tags, just as well as shipping packages, and expect the same service levels on their return shipmets.</p><p> </p><p>It also allows for the customer to resolve a matter with the consignee in a timely manner, as a call tag is usually issued, when a customer is not satisfied with the product they received, and don't feel they should pay the cost to have the item returned.</p><p> </p><p>Okay, I'm done.</p></blockquote><p></p>
[QUOTE="Channahon, post: 494234, member: 7666"] One thought would be the drivers that are doing the job, well, that's just positive reinforcement. Over the years, I would get requests for information, that I already submitted, but some other managers may not have, so I took pride in getting the information in a timely manner. And didn't feel annoyed, because I did my job as requested. Now, if I received numerous requests for information that I knew was received and lost, that was a different kind of response to the department requesting the information. I don't think the management team is sending out this message to annoy drivers, unfortunately, call tags generally have the lowest % effective when measured. As noted in the posts above, customers pay for call tags, just as well as shipping packages, and expect the same service levels on their return shipmets. It also allows for the customer to resolve a matter with the consignee in a timely manner, as a call tag is usually issued, when a customer is not satisfied with the product they received, and don't feel they should pay the cost to have the item returned. Okay, I'm done. [/QUOTE]
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