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<blockquote data-quote="browniehound" data-source="post: 494564" data-attributes="member: 4653"><p>I consider myself an easy going driver and my opinion is that it takes a lot to get under my skin. A recent issue at UPS is doing it however. We are no longer permitted to kick-back OCA that are mistakenly sent to us. The reason is with the new ODS-e system the dispacthers now show on a report for an OCA sent to the wrong driver. </p><p> </p><p>I assume this is the case because they can now see where everyone is and with basic center knowlege know who the OCA belongs to. So instead of letting THEIR error show on a report we are told to accept the OCA and then send a message to the center to let them know its a mistake. Then, in theory, they will cancel the OCA and assign it to the correct driver.</p><p> </p><p>The problem I have with this procedure is I have accepted them and sent my message only to have it NOT canceled in my DIAD. Second, when I do kick it back I get the message "don't send back OCA's, accept them and send a message after".</p><p> </p><p>I have an opinion that UPS holds me accountable for my mistakes. Why should I hide the mistakes of the dispatch and center team? Its the most ridiculous request I've heard so far from UPS.</p><p> </p><p>My response to "don't send back OCAs" should be "send it to the right driver and nobody will<img src="/community/styles/default/xenforo/smilies/FeltTip/smart.png" class="smilie" loading="lazy" alt=":smart:" title="Smart :smart:" data-shortname=":smart:" />". I can't understand why this is so difficult. I've covered routes that cover about 2/3 of the center. I know immediately which OCAs belong to each driver. Why can't the dispatch get it right when its THEIR job?</p><p> </p><p>It not rocket science! Nine-five percent of all OCAs go to same driver every time. Try using your brain for the questionable 5 percent. I can't believe this is even discussed considering the more pressing issues facing our great company <img src="/community/styles/default/xenforo/smilies/FeltTip/whiteflag.png" class="smilie" loading="lazy" alt=":whiteflag:" title="Whiteflag :whiteflag:" data-shortname=":whiteflag:" />.</p></blockquote><p></p>
[QUOTE="browniehound, post: 494564, member: 4653"] I consider myself an easy going driver and my opinion is that it takes a lot to get under my skin. A recent issue at UPS is doing it however. We are no longer permitted to kick-back OCA that are mistakenly sent to us. The reason is with the new ODS-e system the dispacthers now show on a report for an OCA sent to the wrong driver. I assume this is the case because they can now see where everyone is and with basic center knowlege know who the OCA belongs to. So instead of letting THEIR error show on a report we are told to accept the OCA and then send a message to the center to let them know its a mistake. Then, in theory, they will cancel the OCA and assign it to the correct driver. The problem I have with this procedure is I have accepted them and sent my message only to have it NOT canceled in my DIAD. Second, when I do kick it back I get the message "don't send back OCA's, accept them and send a message after". I have an opinion that UPS holds me accountable for my mistakes. Why should I hide the mistakes of the dispatch and center team? Its the most ridiculous request I've heard so far from UPS. My response to "don't send back OCAs" should be "send it to the right driver and nobody will:smart:". I can't understand why this is so difficult. I've covered routes that cover about 2/3 of the center. I know immediately which OCAs belong to each driver. Why can't the dispatch get it right when its THEIR job? It not rocket science! Nine-five percent of all OCAs go to same driver every time. Try using your brain for the questionable 5 percent. I can't believe this is even discussed considering the more pressing issues facing our great company :whiteflag:. [/QUOTE]
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