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<blockquote data-quote="trplnkl" data-source="post: 494689" data-attributes="member: 13254"><p>Brownie, BTDT...I do understand your situation. What I do here is send it back and either call or message (usually call) the OMS and tell them why I kicked it back.(so far we haven't been told not to refuse them) Sometimes I have to explain to them that the driver it should be going to may well be further away right now, but they will be across the street from the pickup in a few hours. These are things the OMS usually wouldn't know. From what I understand they are told to look at the GPS to see who is closest at the time of tansmission. I tend to think of OMSes as the step children of management and figure we have to lead them by the hand to wipe their own ....noses.</p></blockquote><p></p>
[QUOTE="trplnkl, post: 494689, member: 13254"] Brownie, BTDT...I do understand your situation. What I do here is send it back and either call or message (usually call) the OMS and tell them why I kicked it back.(so far we haven't been told not to refuse them) Sometimes I have to explain to them that the driver it should be going to may well be further away right now, but they will be across the street from the pickup in a few hours. These are things the OMS usually wouldn't know. From what I understand they are told to look at the GPS to see who is closest at the time of tansmission. I tend to think of OMSes as the step children of management and figure we have to lead them by the hand to wipe their own ....noses. [/QUOTE]
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