That is the procedure that they want us to follow in my center if you are able to redeliver a stop--go in to the first attempt, void all pkg(s) and then void the stop. However, be careful if there are any premium pkgs as voiding them will may cause the redelivery to show a late delivery of these products. I normally just use duplicate stop as it is a more accurate record and I am not padding stops. I hate send agains so I do all that I can to swing back and try to get rid of them later in the day. My route allows me to do this as I basically repeat the same loop twice during the day, once for deliveries and second for pickups.
The void function is there for a reason and if you use it correctly you won't be disciplined.
For example, group 2 exceptions (moved, need suite, NS #, NSP, NS street, NI3, refused, etc.) not coming off car and going to the clerk was a big issue in my center recently. We were informed that we as drivers were simply not doing our jobs and taking these packages to the clerk.
It became such a focus of the management team, that if we sheeted a package "need suite" in the morning but got a call in the afternoon with the suite # and delivered it we would still show up on the list.
To avoid being show on the report, any group 2 exeptions sheeted earlier must be voided and then sheeted correctly without using the duplicate stop button.
If you are instucted to go back to a stop then I don't think you should use the duplicate key. I'm told to go back to a res. stop at least 3 times per week. I can be on the other side of town, yet still be told to go back.
How can I make my numbers when I waste 20 minutes breaking trace to re-attempt a res. delivery? How can our management team make its goal of reducing miles when all its planning goes out the window because of one residential customer crying that he needs his package TODAY!
I think UPS really needs to put their collective feet down now with the price of fuel where it is. No re-attempts in the same day. Think about how much we lose as a company re-attempting resi's in the same day! We are talking fuel and labor (our biggest costs) to make 2 attempts in one day for a resindential ground (our least revenue generator) package!
I also think we should make 2 delivery attempts now instead of 3. After 2 attempts, let the customer re-route it to their work or a relative's house. This is what eventually happens now after 3 attempts, let's make after 2 now. Anyone agree?