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Brown Cafe UPS Forum
UPS Discussions
Refusing a DR'ed package
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<blockquote data-quote="UPSGUY72" data-source="post: 920103" data-attributes="member: 14514"><p>They sent you a message to go back or did you call the center and they tell you to back with you explaining the package was opened? I the package is open I don't take it back without a call tag. If I got a message to go back and pick up a package that I knew was open I would call the center and explain that they opened the package therefore they need to call the shipper and get a call tag. Without a call tag and open package problems could arise with missing merchandise that UPS could be blamed for. </p><p></p><p>They called in a concern that you won't take a package they left out the part that they opened it because if they said that they would have been instructed to call the shipper and get a call tag. That is UPS policy and everyone knows it.</p></blockquote><p></p>
[QUOTE="UPSGUY72, post: 920103, member: 14514"] They sent you a message to go back or did you call the center and they tell you to back with you explaining the package was opened? I the package is open I don't take it back without a call tag. If I got a message to go back and pick up a package that I knew was open I would call the center and explain that they opened the package therefore they need to call the shipper and get a call tag. Without a call tag and open package problems could arise with missing merchandise that UPS could be blamed for. They called in a concern that you won't take a package they left out the part that they opened it because if they said that they would have been instructed to call the shipper and get a call tag. That is UPS policy and everyone knows it. [/QUOTE]
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Refusing a DR'ed package
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