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Refusing a DR'ed package
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<blockquote data-quote="AssistantSanta" data-source="post: 920199" data-attributes="member: 38503"><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #800080"></span><span style="color: #000000">To recap it, I was a helper. I'm also a UPS consignee just like pretty much anyone who's had things delivered to their home/work. </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Yep, no contest to what you said. </span></span></span><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">As a consignee. I think I have the right to be frustrated with how our packages are getting violated. Would you like receiving brand new clothes that is all dirty from touching the PC floor, because it came out inside the truck, driver shoved it back in and delivered as if nothing happened? How about receiving baby diapers that scattered all over the PC floor, then tossed crammed back in the box, taped up and tossed on your porch? This is not hypothetical. </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">I'm passing on what I personally observed as a helper. When the consignee calls about the package looking like someone already opened it, they're going to get "we have no records of repack sir. Your package was not repacked" from customer service.</span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Me(helper) : "There's a hole on this box and something fell out of it".... I hand the package and whatever it is that came out to the driver..</span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Driver: Crams it back in the hole, tape the hole... "there, go deliver" </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Me: "You bet..."</span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Do drivers act the same around management ride alongs as they do with helpers? Who knows.</span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">So, I noticed something come out, but did anything come out in the back while it tumbled around in the back? Who knows. I can just guess the frustration the consignee will have to deal with. </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Or for that matter... the piece that fell out</span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Consignee: The chrome center cap came in dented and all scratched. I'm also missing a valve stem cap.</span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Merchant: Well sir, its a used product. I personally packed it and I know I put everything in place. </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Consignee: Dents that weren't there and no, I only got four stem caps. </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">And you can see where this goes. Something happened in transit, driver did something on his own, didn't report. </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Merchant thinks customer is trying to pull a fast one. Customer got screwed. UPS has no clue this happened, so when customer calls 1-800-PICKUPS, they get told absolutely nothing happened. </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000">Do I tell my friends about all that shenanigans? Of course. </span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000"></span></span></span></p><p><span style="font-family: 'comic sans ms'"><span style="font-size: 12px"><span style="color: #000000"></span></span></span></p><p>If people on sort/load and drivers strictly followed by the policy and absolutely didn't do any of the record repacking that I have personally observed as a helper, what you said is faithful. But, when boxes come like its been beaten up and repackaged, its way hard to say whats original or not. </p><p></p><p>Clear tape should never ever be allowed in trucks, or in the center to begin with. If they were to use nothing but UPS logo'd tape, there will no longer be any argument on who taped it up.</p></blockquote><p></p>
[QUOTE="AssistantSanta, post: 920199, member: 38503"] [FONT=comic sans ms][SIZE=3][COLOR=#800080] [/COLOR][COLOR=#000000]To recap it, I was a helper. I'm also a UPS consignee just like pretty much anyone who's had things delivered to their home/work. Yep, no contest to what you said. [/COLOR][/SIZE][/FONT][FONT=comic sans ms][SIZE=3][COLOR=#000000]As a consignee. I think I have the right to be frustrated with how our packages are getting violated. Would you like receiving brand new clothes that is all dirty from touching the PC floor, because it came out inside the truck, driver shoved it back in and delivered as if nothing happened? How about receiving baby diapers that scattered all over the PC floor, then tossed crammed back in the box, taped up and tossed on your porch? This is not hypothetical. I'm passing on what I personally observed as a helper. When the consignee calls about the package looking like someone already opened it, they're going to get "we have no records of repack sir. Your package was not repacked" from customer service. Me(helper) : "There's a hole on this box and something fell out of it".... I hand the package and whatever it is that came out to the driver.. Driver: Crams it back in the hole, tape the hole... "there, go deliver" Me: "You bet..." Do drivers act the same around management ride alongs as they do with helpers? Who knows. So, I noticed something come out, but did anything come out in the back while it tumbled around in the back? Who knows. I can just guess the frustration the consignee will have to deal with. Or for that matter... the piece that fell out Consignee: The chrome center cap came in dented and all scratched. I'm also missing a valve stem cap. Merchant: Well sir, its a used product. I personally packed it and I know I put everything in place. Consignee: Dents that weren't there and no, I only got four stem caps. And you can see where this goes. Something happened in transit, driver did something on his own, didn't report. Merchant thinks customer is trying to pull a fast one. Customer got screwed. UPS has no clue this happened, so when customer calls 1-800-PICKUPS, they get told absolutely nothing happened. Do I tell my friends about all that shenanigans? Of course. [/COLOR][/SIZE][/FONT][FONT=comic sans ms][SIZE=3][COLOR=#800080][/COLOR][/SIZE][/FONT] If people on sort/load and drivers strictly followed by the policy and absolutely didn't do any of the record repacking that I have personally observed as a helper, what you said is faithful. But, when boxes come like its been beaten up and repackaged, its way hard to say whats original or not. Clear tape should never ever be allowed in trucks, or in the center to begin with. If they were to use nothing but UPS logo'd tape, there will no longer be any argument on who taped it up. [/QUOTE]
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