Residential SO

Discussion in 'FedEx Discussions' started by Bankrupt, Aug 19, 2013.

  1. Bankrupt

    Bankrupt Member

    We were told today the commit time on resi so is now 8oclock and to basically straight line after p1 going forward. I haven't seen other posts about this happening anywhere I wonder if our idiot management team has jumped the gun. It'll be pretty funny if we took a bunch of lates today.
     
  2. Myort

    Myort Member

    Does UPS have a similar commit on resi SO? If not, I would imagine they will advertise this advantage. Unless FedEx is going to use this to lower rates on SO service.
     
  3. Myort

    Myort Member

  4. Bankrupt

    Bankrupt Member

    Seems we should keep our commit at 3 and 430 to resi and offer a better service than ups.
     
  5. A manager I know told me that the switch has been made internally so they don't show up late on the reports but customers can get a refund if delivered after 1500 until September 3rd when it is "official".

    Looks like it's their solution to one of their problems with DRA.
     
  6. Cactus

    Cactus Just telling it like it is

    Agreed. Seems like we always copy UPS down to a gnat's ass, except for wages and benefits.
     
  7. Guapo

    Guapo New Member

    Standard overnight by 8pm??? seriously???
     
  8. El Morado Diablo

    El Morado Diablo Active Member


    I believe this to be true. Our work group was told the change was coming and we don't have to worry about SO lates. I'll be interested to hear the reasoning behind the later commitment time. Seems like you'll get more complaints from customers wondering when you'll be there from 10:30am to 8:00pm.
     
  9. whenIgetthere

    whenIgetthere Well-Known Member

    Just a way to cut hours, that is all!
     
  10. Maui

    Maui Member

    I live in 4:30 commit area and had an estimated delivery of 2000 for a resi SO from Amazon. I checked the service guide to see if a switch had been made.

    It will be much more efficient. It should also be cheaper. Could be away to salvage some overnight business, or increase profits at current prices.
     
  11. El Morado Diablo

    El Morado Diablo Active Member


    I think it's meant to make FedEx Delivery Manager a more enticing option for our customers.
     
  12. DontThrowPackages

    DontThrowPackages Well-Known Member

    This is a test to see if customers will complain or not. If no complaints, then it will stay and I'll bet its will some how take away even more hours from FTer's.
     
  13. STFXG

    STFXG Well-Known Member

    Id say its because express can't hit time commitments as it is. It's only getting worse. Open the window to make it easier.
     
  14. vantexan

    vantexan Well-Known Member

    It means more part-timers over time with with work split between morning and evening crews. Mornings will concentrate on business, evening crews more resi and pickups most likely.
     
  15. Bankrupt

    Bankrupt Member

    I'm am still getting requests every day to del a reattempt by a certain time. I don't think the call centers or Csa's are even offering the appt delivery option.
     
  16. SmithBarney

    SmithBarney Well-Known Member

    Exactly van, it means P1 driver(then go home) afternoon driver(OR GROUND) shows up and delivers P2 till 8pm.... we are CAPITAL F.....'d
     
  17. TUT

    TUT Well-Known Member

    I noticed a little while back on your .com offerings your services started listing 7PM delivery times, where I believe no so long ago it was 5PM. So lets see the big two, continue to raise prices, continue to invent new fee's and then make deliveries later. I would have to say, this is failing at least to some level.
     
  18. Me too. I've asked why we aren't pushing the services more if we're in such dire financial straits and they say it's good customer service to just give it to them. I'd like McDonald's a lot more if they would just give me a cheeseburger for free when I want one....
     
  19. Mr. 7

    Mr. 7 The monkey on the left.

    I like having you around, TUT.
    You know your stuff and you obviously watch all the shipping policies and prices between all carriers to the max.
     
  20. MAKAVELI

    MAKAVELI Well-Known Member

    You would be right, it is failing. Only a matter of time before major investors realize they are investing in a big smelly turd.