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<blockquote data-quote="JustTired" data-source="post: 362586" data-attributes="member: 10234"><p>I guess I was part of the problem, then. My philosophy was "If it's in the truck, it gets delivered." Came from years of being told "Every package, every day". As far as whether widow Jones needs her QVC that day. Who are we to decide that for her? The customers aren't stupid (well, most of them). They know if they order it today they will get it in 2 days, etc. Can't tell you how many would tell me they tracked their pkg and it showed it was in the center and should have been out for delivery yesterday. Or that their pkg was being held for address problems and such. </p><p> </p><p>I believe that as a company whose only job is to provide service, we ought to be providing it. The customer (whether on the shipping or receiving end) deserves to get what they paid for. JMHO</p></blockquote><p></p>
[QUOTE="JustTired, post: 362586, member: 10234"] I guess I was part of the problem, then. My philosophy was "If it's in the truck, it gets delivered." Came from years of being told "Every package, every day". As far as whether widow Jones needs her QVC that day. Who are we to decide that for her? The customers aren't stupid (well, most of them). They know if they order it today they will get it in 2 days, etc. Can't tell you how many would tell me they tracked their pkg and it showed it was in the center and should have been out for delivery yesterday. Or that their pkg was being held for address problems and such. I believe that as a company whose only job is to provide service, we ought to be providing it. The customer (whether on the shipping or receiving end) deserves to get what they paid for. JMHO [/QUOTE]
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