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Ron Carey Speech
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<blockquote data-quote="Cole" data-source="post: 201653" data-attributes="member: 9507"><p>So when the company skimps with large accounts, and makes us look like a generic company, that is because of 97?</p><p> </p><p>Get real! There's problems on all sides of this, from management and sometimes us, but from my experience I have seen us go the extra mile for the customers, and management did not. If we sit and keep pointing fingers constantly, then our competitors will take advantage of that.</p><p> </p><p>We know it's our jobs to further the interests of UPS, but management needs to learn customers don't like to be treated as numbers, and they know when that is the case.</p></blockquote><p></p>
[QUOTE="Cole, post: 201653, member: 9507"] So when the company skimps with large accounts, and makes us look like a generic company, that is because of 97? Get real! There's problems on all sides of this, from management and sometimes us, but from my experience I have seen us go the extra mile for the customers, and management did not. If we sit and keep pointing fingers constantly, then our competitors will take advantage of that. We know it's our jobs to further the interests of UPS, but management needs to learn customers don't like to be treated as numbers, and they know when that is the case. [/QUOTE]
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