Something we all should consider this would suck if it happened to you or I, although look at the way they cram those boxes in our hubs etc... My toddlers Christmas ruined by Toys R Us, Amazon.com, United Parcel Service and Federal Express My name is Dana McDermott, I am the mother of a 20 month old girl. On the 18th of December, my mother ordered my daughter a junior baby grand piano, in which Toys R Us was unable to make the order a Rexpress order due to the fact that they were using gift cards. They were transferred to Amazon.com to order this item and it was to be shipped UPS, and to arrive on the 21st. When I didn't receive the item I called Amazon.com the next day in order to get the tracking number. Once I received the Tracking number, I went to UPS.com to track the item. On the tracking page it told me that the package was received in Georgia on the 20th with nothing inside. I was devastated, and extremely angry. I called UPS back and spoke to a gentleman who told me that in his system it said that the item was damaged beyond repair and it was under investigation. I would like to know why you need to investigate the damage of an item, I don't believe it was damaged, I believe someone wanted a free gift for their child. This is not the half of it though, I then called Amazon.com back, I spoke to a very nice gentleman whom I will call JP. I am not going to disclose his name. When I spoke with JP he was able to set up another delivery of the same item free of charge that was to be shipped via overnight. He was extremely helpful and apologized profusely for the mishap. This item was shipped out on the 22nd, and was to arrive on the 23rd. When I did not receive it last night, I got worried. I was able to get the tracking number to track it and it was said to have been in Memphis TN on the 23rd at 1203 am. I then called Federal Express to find out why it had not reached my home yet. I was told by the representative that it had missed the flight and would be sent out promptly on the next flight. I am still wondering at this time how it could miss a flight to Florida when I am sure there is more than one per day. I then asked if he could have someone call me to let me know it had left the for its destination. At 1040 pm I received a call from 901-344-0401, this was FedEx calling me back. I had missed the call and tried to call it back. When I called it back the message told me that a FedEx representative was trying to reach me and was unsuccessful, and that they would be calling me back shortly. I have voice mail for a reason, but I guess they don't want to leave you a voice mail saying "I'm sorry that we have ruined your daughters Christmas, we cant seem to find the item that was shipped to her, we have the box but the item is not here". At this point I am hoping that someone can get to the bottom of this. It's not only bad that the item didn't get here the SECOND time. But now, my parents will have to wait 30 days for a refund and Christmas is tomorrow! And to top it all off, the package my mom sent out via FedEx on the 17th, still has not shown up and it was guaranteed by the 23rd. It is 930 pm and I am really angry and also to the point of crying. Please reply back if you can, I want to know that someone will take a closer look into this. Last year, I believe...does it really matter when? Ship early peak blows!!!