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Sales Lead warning..is it worth it?
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<blockquote data-quote="soberups" data-source="post: 416233" data-attributes="member: 14668"><p>A few observations;</p><p></p><ol> <li data-xf-list-type="ol">It is, in my opinion, a mistake to develop a sense of entitlement towards sales leads points. Sales leads are outside of the contract, and the company is free to pay out the money it whatever manner it sees fit. As a driver, your reward will be to receive the agreed upon hourly rate of pay for providing the service that is generated.</li> <li data-xf-list-type="ol">If a customer expresses a sincere interest in a UPS account then by all means submit a lead, but your motive should be to provide that customer with a service that meets his needs, not simply to sell him something he doesnt need in order to accumulate points on your AMEX card.</li> <li data-xf-list-type="ol">Agreeing to recieve shoes or other goods in "trade" for a UPS-related service is a BIG no-no. Very unprofessional, and borderline dishonest.</li> <li data-xf-list-type="ol">When considering whether or not to submit a lead, we need to remember that our first responsibility is to continue providing good service to the customers we <u>already have</u>. If you are already maxed out with a bad time allowance and no more room in your truck, there is little point in submitting sales leads until your management is able to provide you with the resources you will need to serve those new customers.</li> <li data-xf-list-type="ol">We are service providers, not salesmen. Our customers need to trust that we are not trying to sell to them or manipulate them for our own personal gain.</li> </ol></blockquote><p></p>
[QUOTE="soberups, post: 416233, member: 14668"] A few observations; [LIST=1] [*]It is, in my opinion, a mistake to develop a sense of entitlement towards sales leads points. Sales leads are outside of the contract, and the company is free to pay out the money it whatever manner it sees fit. As a driver, your reward will be to receive the agreed upon hourly rate of pay for providing the service that is generated. [*]If a customer expresses a sincere interest in a UPS account then by all means submit a lead, but your motive should be to provide that customer with a service that meets his needs, not simply to sell him something he doesnt need in order to accumulate points on your AMEX card. [*]Agreeing to recieve shoes or other goods in "trade" for a UPS-related service is a BIG no-no. Very unprofessional, and borderline dishonest. [*]When considering whether or not to submit a lead, we need to remember that our first responsibility is to continue providing good service to the customers we [U]already have[/U]. If you are already maxed out with a bad time allowance and no more room in your truck, there is little point in submitting sales leads until your management is able to provide you with the resources you will need to serve those new customers. [*]We are service providers, not salesmen. Our customers need to trust that we are not trying to sell to them or manipulate them for our own personal gain. [/LIST] [/QUOTE]
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Sales Lead warning..is it worth it?
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