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<blockquote data-quote="Johney" data-source="post: 1220720" data-attributes="member: 10995"><p>I have lost 2 customers to FedEx due to them coming in and cutting their price to beat ours. Both told me they called our reps to see if they could match Fed Ex then never got a call back. I asked our rep about it and get told "Yeah I'm in touch with them and we're working on it" only to be told by customers they haven't heard a word from UPS. WTF???? Get new leads but forget the old accounts? I just don't get it. I'm tired of looking like a fool when I tell people I'll get someone to call them, tell a sales rep, have them tell me they're checking on it when they aren't. I'm sure these reps are no different then us drivers in a way that they must have to set up so many new accounts a month or they get their butts handed to them, but come on don't blow smoke up my ass telling me you're working on something when you aren't.</p></blockquote><p></p>
[QUOTE="Johney, post: 1220720, member: 10995"] I have lost 2 customers to FedEx due to them coming in and cutting their price to beat ours. Both told me they called our reps to see if they could match Fed Ex then never got a call back. I asked our rep about it and get told "Yeah I'm in touch with them and we're working on it" only to be told by customers they haven't heard a word from UPS. WTF???? Get new leads but forget the old accounts? I just don't get it. I'm tired of looking like a fool when I tell people I'll get someone to call them, tell a sales rep, have them tell me they're checking on it when they aren't. I'm sure these reps are no different then us drivers in a way that they must have to set up so many new accounts a month or they get their butts handed to them, but come on don't blow smoke up my ass telling me you're working on something when you aren't. [/QUOTE]
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