Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Sales leads warning letters
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="grgrcr88" data-source="post: 683345" data-attributes="member: 16611"><p>Here is what my sales team did for my last lead:</p><p> </p><p>Customer is shipping 2-5 fed-ex P1 letters a week(not big but still revenue!). I ask why not use UPS, I am here every day I can pick those up no problem. She states, I would love that, Get me set up! A few miner hurdles she throws out, No computer, no credit card. Only wants to pay by check , by mail. I tell her no problem, we can get some ASD labels, preprinted with your address info and acount numbers and they can bill you weekly. Great she says lets do it. I turn in the lead. Lead closed, unable to contact. I resubmit, lead closed, duplicate lead in slim. I go to my sup, he says he will reopen it. Lead closed, no volume oppertunity!! Now I go strait to our small account BD rep. He says, I'll go by today and get it done.( this is noe a month after the initial contact). He goes by and gets them set up with an account number and drops off a few generic ASD labels(so he says!) A month goes by no shipping, 2 months, no shipping. Finally I see another Fed-ex package so I ask why their not using UPS. She tells me they never got any labels and have no idea what their account number is!! Next morning I get my on car involved, asked him to get her taken care of, he goes out, writes down everything she wants and tells me he ordered the supplies for her. 2 days later I deliver some supplies and figure, finally we got it!! Wrong, she gets 100 ground shipping docs, they are preprinted, but she does not ship ground,EVER!! I am so pissed by this point(as is the customer) I get on the phone and call the 800 number and order the supplies myself. She receives them a week later and imediately ships some NDA boxes and letters. A few days later, she calls for an oca pickup and they tell her they have to have a credit card number or will not pick it up. She refuses to give a card number to anyone and goes back to using fed-ex. Turns out our sales man set her up with a temporary acount number, never ordered any supplies at all and just told her what ever she wanted to hear to get rid of her. </p><p> </p><p>I would be shocked if they ever ship another thing UPS as long as she lives!!!</p></blockquote><p></p>
[QUOTE="grgrcr88, post: 683345, member: 16611"] Here is what my sales team did for my last lead: Customer is shipping 2-5 fed-ex P1 letters a week(not big but still revenue!). I ask why not use UPS, I am here every day I can pick those up no problem. She states, I would love that, Get me set up! A few miner hurdles she throws out, No computer, no credit card. Only wants to pay by check , by mail. I tell her no problem, we can get some ASD labels, preprinted with your address info and acount numbers and they can bill you weekly. Great she says lets do it. I turn in the lead. Lead closed, unable to contact. I resubmit, lead closed, duplicate lead in slim. I go to my sup, he says he will reopen it. Lead closed, no volume oppertunity!! Now I go strait to our small account BD rep. He says, I'll go by today and get it done.( this is noe a month after the initial contact). He goes by and gets them set up with an account number and drops off a few generic ASD labels(so he says!) A month goes by no shipping, 2 months, no shipping. Finally I see another Fed-ex package so I ask why their not using UPS. She tells me they never got any labels and have no idea what their account number is!! Next morning I get my on car involved, asked him to get her taken care of, he goes out, writes down everything she wants and tells me he ordered the supplies for her. 2 days later I deliver some supplies and figure, finally we got it!! Wrong, she gets 100 ground shipping docs, they are preprinted, but she does not ship ground,EVER!! I am so pissed by this point(as is the customer) I get on the phone and call the 800 number and order the supplies myself. She receives them a week later and imediately ships some NDA boxes and letters. A few days later, she calls for an oca pickup and they tell her they have to have a credit card number or will not pick it up. She refuses to give a card number to anyone and goes back to using fed-ex. Turns out our sales man set her up with a temporary acount number, never ordered any supplies at all and just told her what ever she wanted to hear to get rid of her. I would be shocked if they ever ship another thing UPS as long as she lives!!! [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Sales leads warning letters
Top