Home
Forums
New posts
Search forums
What's new
New posts
Latest activity
Members
Current visitors
Log in
Register
What's new
Search
Search
Search titles only
By:
New posts
Search forums
Menu
Log in
Register
Install the app
Install
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Sales leads warning letters
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Reply to thread
Message
<blockquote data-quote="Dustyroads" data-source="post: 685700" data-attributes="member: 22610"><p>Likewise, you wouldn't believe the horror stories with the bd reps that work accounts in our building. Giving a lead to the particular acct rep that is assigned to all of my area is a guarantee that the lead won't be sold. It's sad. I've established a few accounts in my very, very rural area. When the high pressure, slick, big city salesman comes around, I have to do damage control for days, undoing the damage he has done. I've learned to simply go around the guy, and establish the account without his knowledge or assistance. </p><p> </p><p>A good example of bd's work in our district: when the Kansas lottery was established in 1986, UPS became the carrier for all lottery tickets going to retailers. This account was such a gravy run. We'd drop a trailer off at the lottery building, it was just two blocks from our center. Then about 5 pm, one of our feeder drivers would run down there, pick the thing up, and spot it on a primary door, and when the unload shift came in, there was work waiting for the beginning of the shift. All of the packages went to commercial addresses, all of them were smalls, all of them went within the state line. How much easier could it be for ups? Geeez, most of them go to quick shops. Well, how could we screw this up? There was only one way. We assigned a bd person to that account who was arrogant, would not keep appointments, treated the people down at the lottery commission like they were his employees. So, the lottery commission opened the account for bidding, and surprise, FedEx ground won the bid. I spoke to the highest officials at the lottery, and this is what they said, it wasn't the money, although they were happy to save some money in the bid. It was the way they were treated, specifically, by their bd representative, that caused them to look for another way to ship their tickets. They told me, "we will not be treated that way."</p><p> </p><p>And, how did our bd department respond? Well, they blamed it all on the lottery. They said that there was one individual at the lottery who "just didn't like ups" down there and that is why we lost the business, due to no fault of our own. We could never choke out an apology to the lottery commission, nor could we EVER accept responsibility for the actions of our bd rep. </p><p> </p><p>Unfortunately, our reps often treat our customers like they were our employees. I think we all know what that means.</p></blockquote><p></p>
[QUOTE="Dustyroads, post: 685700, member: 22610"] Likewise, you wouldn't believe the horror stories with the bd reps that work accounts in our building. Giving a lead to the particular acct rep that is assigned to all of my area is a guarantee that the lead won't be sold. It's sad. I've established a few accounts in my very, very rural area. When the high pressure, slick, big city salesman comes around, I have to do damage control for days, undoing the damage he has done. I've learned to simply go around the guy, and establish the account without his knowledge or assistance. A good example of bd's work in our district: when the Kansas lottery was established in 1986, UPS became the carrier for all lottery tickets going to retailers. This account was such a gravy run. We'd drop a trailer off at the lottery building, it was just two blocks from our center. Then about 5 pm, one of our feeder drivers would run down there, pick the thing up, and spot it on a primary door, and when the unload shift came in, there was work waiting for the beginning of the shift. All of the packages went to commercial addresses, all of them were smalls, all of them went within the state line. How much easier could it be for ups? Geeez, most of them go to quick shops. Well, how could we screw this up? There was only one way. We assigned a bd person to that account who was arrogant, would not keep appointments, treated the people down at the lottery commission like they were his employees. So, the lottery commission opened the account for bidding, and surprise, FedEx ground won the bid. I spoke to the highest officials at the lottery, and this is what they said, it wasn't the money, although they were happy to save some money in the bid. It was the way they were treated, specifically, by their bd representative, that caused them to look for another way to ship their tickets. They told me, "we will not be treated that way." And, how did our bd department respond? Well, they blamed it all on the lottery. They said that there was one individual at the lottery who "just didn't like ups" down there and that is why we lost the business, due to no fault of our own. We could never choke out an apology to the lottery commission, nor could we EVER accept responsibility for the actions of our bd rep. Unfortunately, our reps often treat our customers like they were our employees. I think we all know what that means. [/QUOTE]
Insert quotes…
Verification
Post reply
Home
Forums
Brown Cafe UPS Forum
UPS Discussions
Sales leads warning letters
Top