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Saturday delivery pushed till tuesday HELP
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<blockquote data-quote="browniehound" data-source="post: 149800" data-attributes="member: 4653"><p>Domsdad, I'm sorry about your son's gift, but you must consider the alternative. Fedex or DHL????? </p><p> </p><p>Can I tell you my christmas gift headache? Actually, the gift was for me, ordered by my girlfriend. She ordered this gift 10 business days before Saturday the 23rd (14 days ago). It was a specific item I ask for her to get. The Item was supposed to be delivered on Wed. the 20th. It wasn't delivered. She called, and Fedex ground customer service and they told her it would be there on the 21st. </p><p> </p><p>Didn't show. 22nd same thing. 23rd comes and I'm at work and she calls me crying saying that my christmas gift hasn't come. Of course I forgive her and tell her to get me a DVD for christmas and I'll be happy to get the gift after dec. 25th. </p><p> </p><p>So anyway, she calls customer service again and they told her it would be delivered on Dec. the 23rd. But guess what? Fedex ground dosen't deliver on Saturdays! It wasn't until 5 pm that she called back and someone there told her Fedex ground doesent deliver on Saturdays and she won't be getting her package. And to boot, its now Wedsenday and she still hasn't gotten it.</p><p> </p><p>So while UPS screwed up someway over the course of 24 hours, Fedex ground can't make service on a package that was suppose to be delivered 96 hours beforehand.</p><p> </p><p>My response to her aggrivation: Why the hell would you trust anybody other than UPS? You know first hand what we do to make service. She now understands what service really means.</p></blockquote><p></p>
[QUOTE="browniehound, post: 149800, member: 4653"] Domsdad, I'm sorry about your son's gift, but you must consider the alternative. Fedex or DHL????? Can I tell you my christmas gift headache? Actually, the gift was for me, ordered by my girlfriend. She ordered this gift 10 business days before Saturday the 23rd (14 days ago). It was a specific item I ask for her to get. The Item was supposed to be delivered on Wed. the 20th. It wasn't delivered. She called, and Fedex ground customer service and they told her it would be there on the 21st. Didn't show. 22nd same thing. 23rd comes and I'm at work and she calls me crying saying that my christmas gift hasn't come. Of course I forgive her and tell her to get me a DVD for christmas and I'll be happy to get the gift after dec. 25th. So anyway, she calls customer service again and they told her it would be delivered on Dec. the 23rd. But guess what? Fedex ground dosen't deliver on Saturdays! It wasn't until 5 pm that she called back and someone there told her Fedex ground doesent deliver on Saturdays and she won't be getting her package. And to boot, its now Wedsenday and she still hasn't gotten it. So while UPS screwed up someway over the course of 24 hours, Fedex ground can't make service on a package that was suppose to be delivered 96 hours beforehand. My response to her aggrivation: Why the hell would you trust anybody other than UPS? You know first hand what we do to make service. She now understands what service really means. [/QUOTE]
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