I am a UPS customer, not employee. I have had the same driver for several years and we became friendly with him, like many people in our neighborhood have. He has had lunch at my house several times, we always chatted on the street, and often he would call to see what time I was home to get my packages. I work from home and get many deliveries but no where to leave them safely without me receiving them. Recently, the driver became suddenly angry and irrational with me (details perhaps unimportant here) and despite my efforts to clear the air, he was exceptionally upset. I believe he is going through a depression and perhaps has some other emotional problems. I know he has gone through a very tough time personally including family deaths and other crises recently. I feel certain his behavior is a result of his emotional state. We feel badly for him and accept that he is a good person, going through a hard time, and just feel badly that he is upset. My assistant and I both tried to call him and text him to ask him to explain what was wrong and that we wanted to apologize if we had upset him (although we felt certain we had done nothing wrong) and he responded with a very rude message saying never to call him again. So...as of that day, he quit delivering to us. For a few weeks, our deliveries have been coming from random delivery guys at random times - (although the upset, regular guy is still in the neighborhood). The issue for us is that we are now having, for the first time ever, big problems with deliveries and pickups. My pickups aren't showing up at the time reserved online - and since this is my business, I have had to go to FedEx a few times and send things last minute to get them out in time. My deliveries are being left outside and not coming on the day my tracking information online says they are coming. I called once (to the local number) when I was desperate for my pickup and they said they showed it had been attempted (it hadn't been) and that they would send the driver back - he never came. I am afraid to call UPS again because I don't want this man to get in trouble and lose his job. Although what he is doing is unprofessional, we and our neighbors feel badly for him because we think he is not doing well. My international client uses UPS exclusively so I can't just switch to FedEx or whatever. However, I really do not want to get this man in trouble - he has a family and has been a great asset for a long time. Any suggestions?