serious question

[jamjamz]

Okay, I am not an employee of UPS but it seems like a bunch of you on here are, so i figured i'd just ask you.
So I ordered a package recently and everything was going fine and dandy untill i stopped getting my tracking updates, at which i called ups who assured me that my package was coming. so alright i pretty much knew it wasnt being that it was about 9pm on 'scheduled date of delivery'
so the next morning it says rescheduled date of delivery, still no updated tracking info. so i call again, to which they reassure me its being delivered today. i obviously do not believe these people who are in UPS customer service it seems like all they do is read the same tracking info as i do.
SO later on about 5 i pretty much know my package is not arriving. I again call UPS and ask to speak to someone who can further assist me, who then goes on to say that they have never received my package, and then goes on to explain that the tracking info was false, *** is obviously my reaction, because why would there be false tracking info, it just seems retarded.
I have spent 2 days on the phone with UPS and the company I have ordered my items with. I finally got them to file a claim, but i still do not believe a person should have to go through so much bs to get a simple package.

so what i would like to know is what you think happened, or just what you think about the situation.
I live in Las Vegas and often have troubles with my shipments, FedEx had once lost my shipment so i dont use them anymore and now i have been highly disappointed with UPS.
please help me understand why this would happen.

 

[toonertoo]

give us the tracking number for starters

 

[jamjamz]

will a tracking number help anymore? the claim has already been filed

 

[DS]

Call the company you ordered from and make it thier problem.
Verify your address and tell them to send you what you paid for and send it out ASAP.

 

[jamjamz]

Call the company you ordered from and make it thier problem.
Verify your address and tell them to send you what you paid for and send it out ASAP.

I have to wait for the claim report to get back to the company before they'll send me a new one

 

[tieguy]

Okay, I am not an employee of UPS but it seems like a bunch of you on here are, so i figured i'd just ask you.
So I ordered a package recently and everything was going fine and dandy untill i stopped getting my tracking updates, at which i called ups who assured me that my package was coming. so alright i pretty much knew it wasnt being that it was about 9pm on 'scheduled date of delivery'
so the next morning it says rescheduled date of delivery, still no updated tracking info. so i call again, to which they reassure me its being delivered today. i obviously do not believe these people who are in UPS customer service it seems like all they do is read the same tracking info as i do.
SO later on about 5 i pretty much know my package is not arriving. I again call UPS and ask to speak to someone who can further assist me, who then goes on to say that they have never received my package, and then goes on to explain that the tracking info was false, *** is obviously my reaction, because why would there be false tracking info, it just seems retarded.
I have spent 2 days on the phone with UPS and the company I have ordered my items with. I finally got them to file a claim, but i still do not believe a person should have to go through so much bs to get a simple package.

so what i would like to know is what you think happened, or just what you think about the situation.
I live in Las Vegas and often have troubles with my shipments, FedEx had once lost my shipment so i dont use them anymore and now i have been highly disappointed with UPS.
please help me understand why this would happen.

You should not have to go through all that. When a package is shipped via UPS you should automatically recieve a notice and tracking number via email.

you should then be able to track it through our system and see when it is out for delivery simply by tracking the package.

If the package is not delivered or not delivered timely its possible ups screwed it up. Its also possible the shipper screwed up something on the shipping information causing the delay.

In either case you the consignee should not be filing the claim. You should be contacting the shipper who starts the tracing and claims process.

other then this info I can not help answer your question without a tracking number.

 

[jamjamz]

i called the shipper and had them file the claim.
but i still have to wait for the claim to finish, or whatever happens with it. all i know is that it takes 1-8 days

 

[Livin the Dream?]

Readers Digest Condensed Version:

What is the tracking number?
Do you need the tracking Number?
We need the tracking number
But I don't want to give the tracking number
But without a tracking number, we know nothing
The tracking number?
Yes
Do you need the tracking number?

(repeat 30-60,000 times)

But UPS Customer service said....
What is the tracking number?
You need the tracking number?

(repeat 6-7,000,000 times)

Then we never hear from the OP again.

We need the tracking number. It is a number. Put on the package. For tracking the package.

Without it, we are all just making a wild guess. Sometimes bad ones. My guess is the dog ate it. Not your dog, my dog. I'm probably wrong, but if I am right, how cool will that be?

WHAT IS THE TRACKING NUMBER???


(Absolutely not trying to be rude, just saving you time. You're welcome)

 

[jamjamz]

okay!!
heres the tracking number

1Z ******

 

[Livin the Dream?]

Thank you - you will now hear from a number of very helpful people on this site (no joke) who can review that & tell you what happened. It won't be me because, well, I'm pretty spent from that last post...

Oh, and please - RE VISIT US TO LET US KNOW HOW YOU MADE OUT - There is a member here, I won't mention Hoaxster's name, that gets very upset when there are loose ends here....

 

[jamjamz]

well i just want my package
happy birthday, now you get to spend all your free time calling customer service!
hippphooray

 

[Livin the Dream?]

From the tracking information online at www.ups.com (go figure) it arrived in Las Vegas on 5/12, never had an "out for delivery" notification. It is therefore, very easy to conclude that my dog, in fact, did not eat it.

 

[jamjamz]

well someone for UPS said it was false information. WHY?
i have talked to someone with the same situation, we ordered the same thing from the same company, and we had the same tracking info, and the same results.
go figure

 

[Livin the Dream?]

well someone for UPS said it was false information. WHY?
i have talked to someone with the same situation, we ordered the same thing from the same company, and we had the same tracking info, and the same results.
go figure

Same tracking info? Do you mean same results?

I assume this was not an order from, say, AMAZON.com, but something along the lines of an eBay auction, from Big Stu's Discount House of Porno?

 

[tieguy]

okay!!
heres the tracking number

1Z *****

small package. Only one physical scan on it in SDFAS. Our air hub. What kind of merchandise?

 

[jamjamz]

it was from tmobile
so take a wild guess.

 

[Livin the Dream?]

T-Mobile.


You hear that loud "WHOOOSHING" sound? That was the sound of everyone running away from this thread.

Tieguy right now is asking himself why he had to reply tho THIS of all threads...


JamJamz - Find out your friend's tracking number & post it here as well, please. It will help in a number of ways.

 

[jamjamz]

i dont think hes gonna give it to me
it was the same exact info as mine

 

[DS]

okay!!
heres the tracking number

1Z*****

will somebody please find this dudes phone!

 

[tieguy]

Customer deserves an honest answer.

The only physical scan on the package is in the Louisville air hub. smalls package inside a smalls bag inside an air container. The rest of the movements on the package are derived from the container movement itself. no physical scan at destination. Package is either sitting in the destination building , SDFAS or it got pilfered or damaged. The good news if pilfered is we know who loaded it into the smalls bag and air container and we'll catch them. Phones are a real security problem for all shippers including UPS. They are easy to steal and easy to hide when you walk out of the building.

Sorry I can't give you any better information then that.