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Service Takes A Holiday
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<blockquote data-quote="Floridacargocat" data-source="post: 1253963" data-attributes="member: 6168"><p>Agree with your conclusions to a certain extent.</p><p>All our BC discussions are based on input/perceptions by US customers, none from the International side.</p><p>The International side (Europe, Asia, Latin America) do represent market potential, but are subject to the value of the US Dollar.</p><p>The US Air side will adjust due to budget constraints of public entities (state, cities, etc.) but Ground will hold to a certain extent, as it is a very efficient system (unless subjected to extreme weather conditions).</p><p>The UPS delivery system will be made more efficient by smarter options of delivery (and I am not saying by cutting personnel).</p><p>UPS Logistics will grow, as companies seek to deal with less and less providers of transport services, but are aware of the "Big Boy" effect (size is not everything). Some higher ups (if/whenever they have time to reflect on efficiency and history, they will realize that flexibility has a higher value than just having the biggest truk / largest aircraft / largest hubs. These factors can become weaknesses in an instant when essential services, e.g. electricity, weather and other external factors, have an impact on operations. Are we prepared for extreme conditions? I doubt it.</p><p>Once the public gets a real picture of the actual UPS service level, UPS will have a hard time to rebuild this reputation. Efficiency is just one part of consumer satisfaction, perception (IMHO) is at least > 50 %) of decision factors in choosing UPS.</p><p>UPS managing costs levels. A realistic look at some internal structures and tools provided to the "peons" on the ground might light to some eye-opening results.</p><p>I still have a few months before I can leave this company, even though I a very low on the totem pole.</p></blockquote><p></p>
[QUOTE="Floridacargocat, post: 1253963, member: 6168"] Agree with your conclusions to a certain extent. All our BC discussions are based on input/perceptions by US customers, none from the International side. The International side (Europe, Asia, Latin America) do represent market potential, but are subject to the value of the US Dollar. The US Air side will adjust due to budget constraints of public entities (state, cities, etc.) but Ground will hold to a certain extent, as it is a very efficient system (unless subjected to extreme weather conditions). The UPS delivery system will be made more efficient by smarter options of delivery (and I am not saying by cutting personnel). UPS Logistics will grow, as companies seek to deal with less and less providers of transport services, but are aware of the "Big Boy" effect (size is not everything). Some higher ups (if/whenever they have time to reflect on efficiency and history, they will realize that flexibility has a higher value than just having the biggest truk / largest aircraft / largest hubs. These factors can become weaknesses in an instant when essential services, e.g. electricity, weather and other external factors, have an impact on operations. Are we prepared for extreme conditions? I doubt it. Once the public gets a real picture of the actual UPS service level, UPS will have a hard time to rebuild this reputation. Efficiency is just one part of consumer satisfaction, perception (IMHO) is at least > 50 %) of decision factors in choosing UPS. UPS managing costs levels. A realistic look at some internal structures and tools provided to the "peons" on the ground might light to some eye-opening results. I still have a few months before I can leave this company, even though I a very low on the totem pole. [/QUOTE]
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