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Severe Service Failure Investigation?
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<blockquote data-quote="JonFrum" data-source="post: 723736" data-attributes="member: 18044"><p>Yeah, I know. I'm wondering what kind of a government agency has a bidding deadline of sometime Saturday or Sunday? Seems strange. That's why I asked what the deadline was.</p><p> </p><p>If the shipper intends for the NDA containing the bid to be picked up on Saturday, then I assume they intend it to be delivered by Monday morning. So why can't UPS make that happen one way or another? Put the effort into delivering the letter, instead of into a failure investigation afterward.</p><p> </p><p>And even if the NDA bid was late, can't the UPS management team attach a letter of apology, and take the blame so the shipper's slightly tardy bid is still accepted?</p><p> </p><p>Are we a service company or not?</p></blockquote><p></p>
[QUOTE="JonFrum, post: 723736, member: 18044"] Yeah, I know. I'm wondering what kind of a government agency has a bidding deadline of sometime Saturday or Sunday? Seems strange. That's why I asked what the deadline was. If the shipper intends for the NDA containing the bid to be picked up on Saturday, then I assume they intend it to be delivered by Monday morning. So why can't UPS make that happen one way or another? Put the effort into delivering the letter, instead of into a failure investigation afterward. And even if the NDA bid was late, can't the UPS management team attach a letter of apology, and take the blame so the shipper's slightly tardy bid is still accepted? Are we a service company or not? [/QUOTE]
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