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Severe Service Failure Investigation?
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<blockquote data-quote="bigbrownhen" data-source="post: 724652" data-attributes="member: 20495"><p>Seems mis-communication is the problem here again. The air driver did his/her job, notified the office, and worked as directed. Yes, the driver could have followed up with the office to make sure the p/u was covered, but probably hasn't dealt with the office enough to know they don't always follow through. It takes a few times of picking up their slack to get this. Don't get me wrong, I am not slamming the people in the office, they have alot to deal with on thier own, several things going on at once. Mistakes will happen, we as drivers are the last line of defense. </p><p> </p><p>In my opinion, communication is the number one problem at UPS, be it between corporate to the everyday operations, management to hourly, or dispatch to driver. One side doesn't always listen or care to listen what the other has to say. </p><p> </p><p>There is also some blame on the customers part. They should have been ready to ship by the pick up time, and since they were not, then call the 800 number or dropped the NDA themselves by the center. Since this was such an important package, they could have made more effort as well. </p><p> </p><p> </p><p>This is not the drivers fault, he/she did their part. Lets see who actually gets the blame though. </p><p> </p><p>To the OP, if they come down on you, talk to your steward and know your rights. I wouldn't sweat it too much, and don't let them intimidate you.</p></blockquote><p></p>
[QUOTE="bigbrownhen, post: 724652, member: 20495"] Seems mis-communication is the problem here again. The air driver did his/her job, notified the office, and worked as directed. Yes, the driver could have followed up with the office to make sure the p/u was covered, but probably hasn't dealt with the office enough to know they don't always follow through. It takes a few times of picking up their slack to get this. Don't get me wrong, I am not slamming the people in the office, they have alot to deal with on thier own, several things going on at once. Mistakes will happen, we as drivers are the last line of defense. In my opinion, communication is the number one problem at UPS, be it between corporate to the everyday operations, management to hourly, or dispatch to driver. One side doesn't always listen or care to listen what the other has to say. There is also some blame on the customers part. They should have been ready to ship by the pick up time, and since they were not, then call the 800 number or dropped the NDA themselves by the center. Since this was such an important package, they could have made more effort as well. This is not the drivers fault, he/she did their part. Lets see who actually gets the blame though. To the OP, if they come down on you, talk to your steward and know your rights. I wouldn't sweat it too much, and don't let them intimidate you. [/QUOTE]
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