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Sheeting damages as missed
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<blockquote data-quote="&#039;Lord Brown&#039;s bidding&#039;" data-source="post: 1297065" data-attributes="member: 32753"><p>I took the training today. It said sheet as "missed", not "damaged". Rather, you are supposed to write "damage" on the package in the form of a service cross. They even took the "damaged" option out of our boards, to make sure we don't use it.</p><p></p><p>The reason UPS stopped us from using the "damage" key is because when a driver did so, it triggered the system to initiate a claim and refund to the customer for the "damaged" package. However, often times what appears "damaged" really isn't at all; it may just need to be repacked, and no damage claim needs to be processed. Therefore, we are to sheet the package as "missed" and turn it in to the designated area for damages/repacks, so that the package can be inspected to see if there really is any damage.</p></blockquote><p></p>
[QUOTE="'Lord Brown's bidding', post: 1297065, member: 32753"] I took the training today. It said sheet as "missed", not "damaged". Rather, you are supposed to write "damage" on the package in the form of a service cross. They even took the "damaged" option out of our boards, to make sure we don't use it. The reason UPS stopped us from using the "damage" key is because when a driver did so, it triggered the system to initiate a claim and refund to the customer for the "damaged" package. However, often times what appears "damaged" really isn't at all; it may just need to be repacked, and no damage claim needs to be processed. Therefore, we are to sheet the package as "missed" and turn it in to the designated area for damages/repacks, so that the package can be inspected to see if there really is any damage. [/QUOTE]
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Sheeting damages as missed
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