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"shove that ****ing package up your ***, ******"
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<blockquote data-quote="soberups" data-source="post: 840944" data-attributes="member: 14668"><p>Everybody has had a bad day, and everybody has reacted inappropriately at one time or another and said things they later wind up regretting. I can forgive that, since I am just as guilty of that character defect as anyone else.</p><p> </p><p>As a bid route driver, I know that one way or another I am going to have to find a way to resolve whatever problem I am having with that particular customer</p><p>because I will inevitably be seeing them again. Often times that means setting my ego aside and "allowing" the customer to go ahead and "win" whatever argument we might be having in order to smooth things over.</p><p> </p><p>What I <em>dont</em> have to do....is to tolerate verbal abuse or subject myself (or the customer) to the threat of physical violence. At that point, I dont care whether management "has my back" or not, if the customer has clearly lost it then it becomes a safety issue for both them <em>and</em> me and I am going to take the package and walk away..... and from that point on I am <em>done</em> and the customer and UPS are free to make any delivery arrangements they want to as long as they dont involve me setting foot on the property. I have employed that option a grand total of twice during a 23 year driving career that involves many tens of thousands of transactions with different customers, so I figure I must be doing something right.</p></blockquote><p></p>
[QUOTE="soberups, post: 840944, member: 14668"] Everybody has had a bad day, and everybody has reacted inappropriately at one time or another and said things they later wind up regretting. I can forgive that, since I am just as guilty of that character defect as anyone else. As a bid route driver, I know that one way or another I am going to have to find a way to resolve whatever problem I am having with that particular customer because I will inevitably be seeing them again. Often times that means setting my ego aside and "allowing" the customer to go ahead and "win" whatever argument we might be having in order to smooth things over. What I [I]dont[/I] have to do....is to tolerate verbal abuse or subject myself (or the customer) to the threat of physical violence. At that point, I dont care whether management "has my back" or not, if the customer has clearly lost it then it becomes a safety issue for both them [I]and[/I] me and I am going to take the package and walk away..... and from that point on I am [I]done[/I] and the customer and UPS are free to make any delivery arrangements they want to as long as they dont involve me setting foot on the property. I have employed that option a grand total of twice during a 23 year driving career that involves many tens of thousands of transactions with different customers, so I figure I must be doing something right. [/QUOTE]
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